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Sales Associate

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Pierre Hermé Paris

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Location:
United Kingdom , London

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You are a brand ambassador for Pierre Hermé Paris. You are responsible of the satisfaction of each of our customers. It is important to understand, be familiar with and implement the sales/service techniques specified by the Sales Manager. A talent for salesmanship, an appreciation for gourmet pastry – to be shared with customers – and attentiveness to detail is also primordial.

Job Responsibility:

  • Represent the Pierre Hermé Paris brand
  • Follow the company dress code
  • Express yourself in a way that is consistent with the luxury positioning of the house
  • Greet customers as specified in the house service standards
  • Be perfectly familiar with Pierre Hermé Paris products
  • Advise and serve customers
  • Offer a level of service consistent with the luxury positioning of the house
  • Follow house rules regarding cleanliness, hygiene and safety
  • Meet customer needs, detect potential customer needs and create customer wants
  • Make customers aware of house sales/marketing initiatives
  • Secure customer loyalty
  • Ensure that products and packaging materials are properly stored and organised
  • Meet all house standards pertaining to products presentation at the boutiques
  • Arrange products in the product showcases following FIFO practices
  • Anticipate and reorder as needed to ensure a well-stocked display
  • Minimise wastage of both food and non-food products
  • Verify that the boutique is cleaned following house recommendations (front and back of the house)
  • Verify that objectives (qualitative and quantitative) are met
  • Ensure a warm and inviting atmosphere at the boutique
  • Manage the till and implement cash receipt procedures
  • Become perfectly familiar with managing the till and cash receipt procedures
  • Review customer complaints with the Assistant Manager
  • Encourage customers to provide feedback, as part of our drive to improve greeting/service practices
  • Inform the Boutique Manager of customer feedback, comments about products or issues to be addressed
  • Facilitate the induction and orientation of new staff
  • Comply with all rules and instructions implemented within Pierre Hermé Paris (e.g. the house communication guidelines, steps for making a sale, and service standards)

Requirements:

  • You ideally have a first experience in customer contact
  • You have a good sense of hospitality and a careful presentation
  • You appreciate teamwork
  • You are sensitive to gastronomy
What we offer:
  • Competitive salary
  • Holiday allowance
  • 65% reimbursement of public transport
  • Targets bonus

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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