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The Sales Associate plays a key role in achieving high standards in our stores, which are the main touch points with our consumer base. The role is focused on delivering a first-class experience and living the values of the business.
Job Responsibility:
Ensuring high levels of customer satisfaction through excellent service
First point of contact for authorizing discounts and resolving customer queries
Being a brand ambassador, demonstrating in-depth product knowledge
Building and maintaining professional relationships with our customers
Outfit building for customers and making further product recommendations
Assessing customers’ needs and helping with information on product features
Driving store KPIs and suggesting ways to improve
Ensuring shop and stock room maintenance, presentation and organization issues are addressed in an appropriate manner
Requirements:
Previous track record within hospitality or retail
Effective communicator
Ability to inspire trust and recognize contributions
Ability to adapt fast
Clear presence on the shop floor
Ability to take ownership and make informed decisions