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Marc Jacobs Logo Marc Jacobs · Sales

Sales Associate

United States, Pottstown · Job Posted January 03, 2026
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Job Description

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Associate to join its Philadelphia Premium Outlet location in Pottstown, Pennsylvania. As a Sales Associate at Marc Jacobs, you will drive sales & service by providing an exceptional client experience, engaging in clienteling, and assisting with the operations of the store.

Job Responsibility

  • Consistently achieve or exceed individual & store sales and other commercial KPIs
  • Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
  • Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
  • Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business
  • Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
  • Capture client data by cultivating new and existing client relationships
  • Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
  • Foster a culture of collaboration and open communication with colleagues and management
  • Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
  • Ensure both the sales floor and stockroom are well-organized
  • Adhere to all company policies and procedures

Requirements

  • 1+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service
  • Experience in generating sales, building, and developing client relations
  • Demonstrated verbal and written communication skills
  • Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations
  • Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
  • Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
  • Excellent organizational, follow-up, and time management skills
  • Passion for the Marc Jacobs brand and product offering
  • Computer skills including operating a POS and navigating Microsoft Office suite
  • Must have flexibility to work a retail schedule including evenings, weekends and holidays

What we offer

  • Comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching
  • Discounts on travel, entertainment, and more through partnership with PerkSpot
  • Discounts on MJ products throughout the year
  • Access to discounts on other LVMH brands
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