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The Sales Teammate is responsible for generating sales by providing the customer with an exceptional shopping experience. The Sales Teammate maximizes sales by delivering efficient, friendly, and knowledgeable service and ensuring the store is neat, clean, and well-presented at all times. The Sales Associate contributes to store sales and KPI targets by modeling brand values to provide Athletes a unique experience when visiting Under Armour. This role reports to the Store Manager and is responsible for execution of routine duties to support store operations. The Sales Associate will assume the Stock Specialist responsibilities in their absence.
Job Responsibility:
Offer exceptional customer service, from a sincere greeting to an efficient check out
Bring out the best in each customer by suggesting the right footwear and apparel
Share what they know—and love—about our products
Stock, straighten and clean the store
Work both front and back of store as needed
Provide direct sales assistance to Athletes to meet sales KPI targets set by the Retail Store Manager
Deliver omni-channel requests in line with UA process and policy through digital experience
Model the UA service culture and customer expectations
When assisting athletes communicate brand messages according to UA Service Model
Incorporate product knowledge into selling process by participating in training
Maintain standards covering merchandise and floor sets
Comply with UA policies and procedures
Complete the operational and cash processes (manual or system) in line with training
Adhere to Under Armour’s dress code and attendance policies
Fulfill the working hours as scheduled to Under Armour’s attendance policy
Collaborates with teammates to achieve store goals
Accountable for self-development, while seizing growth opportunities to increase performance
Requirements:
At least 16 years old (or 18 years old in CA)
Available to work a flexible schedule
Comfortable with or willing to learn technology (such as computers, hand-held and mobile devices)
Strong communication skills
Ability to perform essential functions of the role
0-3 months working in a sports/apparel & footwear retail environment
Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends
Ability to handle or relocate products up to 25 lbs/12kgs
Able to move about for extended periods of time with short breaks to handle products
Ability to freely access all areas of the store
including the selling floor, stock and register area
Nice to have:
Previous work experience (preferred, not required), particularly in a customer-facing role
What we offer:
Generous Teammate discount (50% off full-price items and 30% off sale or outlet items)
Monthly bonus incentive pay eligibility
Ability to participate in special contests with opportunity to win merchandise and other exclusive prizes
High-energy and inclusive environment, working alongside people who aren’t afraid of a challenge and appreciate the power of a team