Sales Associate

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers’ needs and provide assistance and information on product features
• Welcome and assist customers in their buying journey
• Develop a good product knowledge at Vivienne Westwood
• Build & maintain relationships with customers
• Comply with all procedures and policies and carry out work according to those standards
• Carry out additional duties necessary to the business

• 3+ years of proven experience in sales for luxury retail fashion
• Understanding of sales principles and customer service practices
• Excellent communication and interpersonal skills with the ability to build and maintain relationships
• Track record of achieving sales targets
• Understanding of trends, products and collections at Vivienne Westwood
• Be able to work under pressure
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shift patterns

It will be an advantage if you can speak in either Chinese (Mandarin or Cantonese) or Japanese but not necessary

• Commission on Sales (3%)
• Uniform allowance
• Training
• Holiday & Vacation Allowance
• 401k Pension Scheme
• Medical Insurance
• Life Insurance