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Selfridges Logo Selfridges · Sales

Sales Associate - Wineshop

United Kingdom, London 14.80 GBP / Hour · Job Posted June 10, 2026
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Job Description

As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.

Job Responsibility

  • Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
  • Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
  • From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards
  • Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
  • Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
  • Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
  • Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
  • Follow health, safety and security procedures, and play an active role in preventing stock loss

Requirements

  • Great communicator
  • Well Informed
  • Known to be a sales and service expert
  • Problem solving skills
  • Flexible
  • An example of our values, a reliable and respected colleague
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