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Sales Associate - Part time 15 hours. Fortnum & Mason is seeking an exceptional Sales Associate to join our renowned Wines & Spirits department. As part of this celebrated team, you’ll bring our extraordinary products to life through impeccable service, deep product passion, and a dedication to creating unforgettable experiences for every customer who walks through our doors. Reporting to the Floor Manager, you will play a key role in ensuring our department excels day after day—maintaining beautifully presented displays, supporting stock levels, and contributing to the achievement of departmental KPIs through both individual brilliance and collaborative spirit. This is a role for someone who thrives on engaging with customers, sharing product knowledge, and creating moments of genuine delight. If you’re confident, warm, and naturally engaging, you’ll feel right at home.
Job Responsibility:
Bring our extraordinary products to life through impeccable service, deep product passion, and a dedication to creating unforgettable experiences for every customer
Play a key role in ensuring our department excels day after day—maintaining beautifully presented displays, supporting stock levels, and contributing to the achievement of departmental KPIs through both individual brilliance and collaborative spirit
Engaging with customers, sharing product knowledge, and creating moments of genuine delight
Requirements:
Has a genuine passion for Wines & Spirits, and loves sharing that passion with others
Brings previous experience in a related retail or hospitality role
Finds joy in creating a sense of pleasure and discovery for customers
Holds a foundational knowledge of wines and/or spirits—through experience, study, or personal interest
Someone that is eager to deepen their expertise and learn our product range inside-out
Flexible and able to work 15 hours weekly on a rotating rota
What we offer:
Discretionary annual bonus (up to 5% of salary)
Up to 40% store and restaurant discounts
Subsidised staff restaurant using Fortnum’s ingredients
28 days’ holiday pro rata + a day off for your birthday and 5 extra wellbeing days
Matched pension scheme and brilliant career development opportunities
Annual staff party and incredible gifts after 5 years