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Join the Fortnum & Mason Tea & Coffee Team! Be the First Impression. Create the Lasting Memory. At Fortnum & Mason, our Ground Floor is where the magic begins—and our Sales Associates are its storytellers. From the moment guests’ step through our iconic Piccadilly doors, they’re welcomed into a world of elegance, heritage, and exceptional service. Our Ground Floor Sales Associates team delivers more than just retail; they create unforgettable experiences. Join us in creating experiences through our Tea & Coffee counter.
Job Responsibility:
Delivering an exceptional personalised service on our tea & coffee counter
Identifying customer profiles and taste to enhance a storytelling experience
Complete transactions of products
Requirements:
Experience in a fast-paced environment in a similar role/passion for Tea & Coffee
Brings genuine enthusiasm for fine food and drink, inspiring customers with recommendations that elevate their shopping experience
A friendly warm approach with great people skills
Flexibility to work various shifts, including weekends
Outstanding communication skills
What we offer:
Competitive hourly rate + paid overtime
Discretionary annual bonus (up to 5% of salary)
Up to 40% store and restaurant discounts
Subsidised staff restaurant using Fortnum’s ingredients
28 days holiday + a day off for your birthday and 5 extra wellbeing days off
Matched pension scheme and career development opportunities
Annual staff party and incredible gifts after 5 years