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Loomis UK Logo Loomis UK · Sales

Sales Associate - SME

United Kingdom 29274.00 GBP / Year · Job Posted April 16, 2026
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Job Description

Due to continued growth, we have an exciting opportunity to join Loomis UK as a Small & Medium Enterprise (SME) – Sales Associate. In this team, you’ll play a pivotal role in supporting our customers, retaining business, and driving new opportunities. Working at the heart of our Customer Experience Centre, your efforts will directly contribute to our success while showcasing your skills in customer service, communication, and problem-solving. This is a great opportunity to develop within Loomis UK - one of the market leaders in our industry.

Job Responsibility

  • Convert new business leads and opportunities to sales
  • support customer retention via targeted renewal and commercial ownership of a large portfolio of customers
  • seek to renew and improve SME contracts
  • identify opportunities to upsell products and services
  • responsible for all service, site, and contract terminations
  • ensure all processes comply with policies and GDPR guidelines
  • act as the first point of contact for customers looking to reduce or terminate services
  • provide expert guidance and care
  • provide insights to improve customer retention and maintain excellent client satisfaction

Requirements

  • Customer-focused
  • self-assured communicator
  • experience in managing contracts and compliance guidelines
  • well-versed in complaints handling
  • proactive and empathetic mindset
  • tech-savvy
  • confident using multiple communication channels (including live chat)
  • highly organised to meet time-sensitive deadlines
  • passion for delivering exceptional customer service
  • deep commitment to continuous learning and development
  • must be able to pass criminal record, personal credit and ID checks
  • must have verifiable 5-year employment/unemployment/educational history

What we offer

  • 5 weeks’ holiday per year (excluding bank holidays)
  • Life Assurance
  • Employee Assistance Programme (EAP)
  • A safe and supportive culture
  • MyRewards – over 3000 discounts for everyday life
  • Pension scheme
  • Cycle to Work scheme
  • Progression opportunities
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