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Actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations. Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet. Keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience. Support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process. Support the customer in the end to end shopping experience and ensure that you apply your good home furnishing knowledge to provide relevant solutions. Optimise the IKEA shopping experience to secure satisfied customers and increase sales. Ensure that you contribute towards actions that will secure First Time Right for our customers.
Job Responsibility:
Actively approach customers who you see require additional help
Identify their needs by asking the right questions and advise them on the best solutions for their homes
Understand how to use the different IKEA sales and communication channels
Keep area clean, tidy, priced and fully stocked
Support customer-friendly payment, exchange & returns and click and collect process
Support customer in end to end shopping experience
Optimise the IKEA shopping experience
Contribute towards actions that will secure First Time Right for our customers
Requirements:
Experience and knowledge of Interior Design and SketchUp preferred
Confident in approaching and talking to people in a polite and friendly manner
The right attitude and behavior to sell actively and help customers to buy
Ability to communicate clearly and confidently in English
Knowledge of the IKEA product range, including service products
Interested in people’s everyday life at home and home furnishing