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Sales Associate - Keyholder

United States, North Charleston · Job Posted February 16, 2026
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Job Description

In this role, you are responsible for selling, fitting and dispensing eyewear to customers. As the Keyholder, you are also responsible for opening and closing the store and ensuring proper store procedures and policies are followed when store management is not on duty.

Job Responsibility

  • Selling, fitting and dispensing eyewear to customers
  • Opening and closing the store
  • Ensuring proper store procedures and policies are followed when store management is not on duty
  • Meets National Vision's sales and company objectives
  • Adheres to National Vision’s Code of Conduct
  • Works to bring National Vision’s Mission, Vision, and Values to life
  • Assists with dispensing eyeglasses and contact lenses to customers, as permitted by state law
  • Performs insertion and removal training of contact lenses to customers, as permitted by state law
  • Educates clients on proper eyeglass and contact lens care
  • Maintains accurate and organized patient records
  • Notifies customers when orders are ready or of any delays
  • Assists customers with picking out eyewear, recommending appropriate products for lifestyle and Rx
  • Answers, screens, and forwards incoming phone calls
  • Diligently maintains the cleanliness of all equipment, workstations and the overall facility
  • Ensures inventory control and loss prevention procedures are followed at all times
  • Maintains visual merchandising according to Brand and Company Standards

Requirements

  • 1+ years related experience or training in retail/customer service preferred
  • Strong selling skills, aimed at meeting both the store's and self-sales targets, by following company policies
  • In some locations, bilingual abilities preferred
  • Ability to give instruction in a clear and concise manner to customers
  • Ability to interact with all levels of employees in a courteous, professional manner at all times
  • High School Diploma or equivalent required

What we offer

  • Health & Dental Insurance
  • 401k Retirement Savings
  • Flex Spending Account
  • Generous Paid Time Off & Company Holidays
  • Parental Leave
  • Employee Eyewear Discount
  • Overtime pay when applicable
  • Training Programs
  • Educational Courses
  • Internal Promotions

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