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In this role, you are responsible for selling, fitting and dispensing eyewear to customers. As the Keyholder, you are also responsible for opening and closing the store and ensuring proper store procedures and policies are followed when store management is not on duty.
Job Responsibility:
Selling, fitting and dispensing eyewear to customers
Opening and closing the store
Ensuring proper store procedures and policies are followed when store management is not on duty
Meets National Vision's sales and company objectives
Adheres to National Vision’s Code of Conduct
Works to bring National Vision’s Mission, Vision, and Values to life
Assists with dispensing eyeglasses and contact lenses to customers, as permitted by state law
Performs insertion and removal training of contact lenses to customers, as permitted by state law
Educates clients on proper eyeglass and contact lens care
Maintains accurate and organized patient records
Notifies customers when orders are ready or of any delays
Assists customers with picking out eyewear, recommending appropriate products for lifestyle and Rx
Answers, screens, and forwards incoming phone calls
Diligently maintains the cleanliness of all equipment, workstations and the overall facility
Ensures inventory control and loss prevention procedures are followed at all times
Maintains visual merchandising according to Brand and Company Standards
Requirements:
1+ years related experience or training in retail/customer service preferred
Strong selling skills, aimed at meeting both the store's and self-sales targets, by following company policies
In some locations, bilingual abilities preferred
Ability to give instruction in a clear and concise manner to customers
Ability to interact with all levels of employees in a courteous, professional manner at all times