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Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
Job Responsibility:
Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships
Take an active role in assisting the management team to build store business
Service multiple customers at a time, multi-task and/or handle projects simultaneously
Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc.
Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs
Develop and maintain positive working relationships that support a productive work environment
Proactively communicate store information, brand initiatives, discrepancies, and other pertinent information to management in order to better enhance the customer experience
Achieve sales and service metrics in key measurable areas
Maximize individual performance by participating in learning opportunities, accepting direction, coaching and feedback
Achieve sales and service metrics in key measurable areas including Talbots Classic Awards
Support all areas of operational excellence, including manage inventory according to policies and procedures including filling orders, recalls, recovery, replenishment, re-tickets etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business
Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation
Requirements:
Capable of creating a selling culture where all associates align around the needs of our customers
Possesses a customer-centric mentality and understands the importance of creating exceptional customer experiences
Driven to create, build and cultivate relationships
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment
Passionate about selling and seeks organized and thoughtful ways to maximize all traffic that enters the store
Demonstrate excellent verbal communication skills and a high level of integrity
Able to work cooperatively in a diverse work environment
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems
Flexible availability based on the needs of the business including evenings, weekends, and holidays
What we offer:
Growth tools to grow beyond this position
Incentive Opportunities
Comprehensive benefits packages accessible to both full time and eligible part time employees
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within
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