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Sales Associate - Jewellery

United Kingdom, London · Job Posted March 01, 2026
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Job Description

Bring sparkle to every moment at Fortnum & Mason. We are looking for an exceptional Sales Associate to join our iconic Jewellery department on the Second Floor of our world‑famous Piccadilly store. From contemporary pieces to exclusive Fortnum’s charms, our curated collection is designed to delight — and we’re searching for someone who can help bring this magic to life for every customer who walks through our doors. As one of the most loved destinations in London, we pride ourselves on creating extraordinary experiences. Our next team member will embody this spirit: warm, enthusiastic, and ready to deliver truly world‑class service.

Job Responsibility

  • Create exceptional customer experiences through genuine, personalised service
  • Maintain immaculate product presentation and stock levels
  • Work collaboratively to achieve departmental KPIs
  • Use your product knowledge to inspire and excite customers
  • Bring confidence, curiosity, and a friendly, engaging presence to the shop floor

Requirements

  • Have a genuine passion for jewellery and luxury retail
  • Bring previous experience from a similar customer‑facing role
  • Take pride in creating moments of joy for every customer
  • Are eager to learn our range inside‑out and develop deep product expertise
  • Enjoy working as part of a vibrant, supportive, and dynamic team
  • Full availability to work any day of the week, including weekends, on a rotating rota

What we offer

  • Competitive hourly rate + paid overtime
  • Discretionary annual bonus (up to 5% of salary)
  • Up to 40% store and restaurant discounts
  • Subsidised staff restaurant using Fortnum’s ingredients
  • 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
  • Matched pension scheme and career development opportunities
  • Annual staff party and incredible gifts after 5 years

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