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A Fortnum's hamper is the gift that is guaranteed to light up any loved one's face. For more than 300 years, we've been creating exceptional hampers that are filled with an array of gastronomic pleasures, from our handmade chocolates, to outstanding wines, and everything in between. Fortnum & Mason are looking for an exceptional Sales Associate to join our incredible Hamper Ordering department in our Flagship Piccadilly store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers on the shop floor, using our ordering system to assist them in sending hampers across the world, and ensuring that departmental KPI’s are reached through both individual excellence and teamwork. Our Sales Associate has the opportunity to excite customers with product knowledge, so a confident, engaging and friendly personality is a must.
Job Responsibility:
Provide exceptional service to customers on the shop floor
Use ordering system to assist customers in sending hampers across the world
Ensure departmental KPI’s are reached through both individual excellence and teamwork
Excite customers with product knowledge
Requirements:
Have a genuine passion for all things Fortnum’s
Demonstrate previous experience in a relevant role
Enjoy creating a sense of pleasure for our customers
Be ready to learn our products inside-out and demonstrate a constant hunger for knowledge
Be able to work 22.5 hours weekly on a rotating rota (including weekends)
What we offer:
Competitive salary + paid overtime
Discretionary annual bonus of up to 5% of annual salary
Generous store and restaurant discount
Subsidised staff restaurant which uses Fortnum’s ingredients
28 days paid holiday (inc. bank holidays) a year
Extra day off for your birthday
5 extra wellbeing days off
Excellent pension scheme
Defined development scheme to grow your career
Staff shop
Invitation to annual staff party
Opportunity to work for a multi-channel company that put digital first
Additional annual leave and incredible gifts after 5 years of service