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Sales Associate - Hampers

United Kingdom, London · Job Posted April 11, 2026
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Job Description

A Fortnum's hamper is the gift that is guaranteed to light up any loved one's face. For more than 300 years, we've been creating exceptional hampers that are filled with an array of gastronomic pleasures, from our handmade chocolates, to outstanding wines, and everything in between. Fortnum & Mason are looking for an exceptional Sales Associate to join our incredible Hamper Ordering department in our Flagship Piccadilly store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers on the shop floor, using our ordering system to assist them in sending hampers across the world, and ensuring that departmental KPI’s are reached through both individual excellence and teamwork. Our Sales Associate has the opportunity to excite customers with product knowledge, so a confident, engaging and friendly personality is a must.

Job Responsibility

  • Provide exceptional service to customers on the shop floor
  • Use ordering system to assist customers in sending hampers across the world
  • Ensure departmental KPI’s are reached through both individual excellence and teamwork
  • Excite customers with product knowledge

Requirements

  • Have a genuine passion for all things Fortnum’s
  • Demonstrate previous experience in a relevant role
  • Enjoy creating a sense of pleasure for our customers
  • Be ready to learn our products inside-out and demonstrate a constant hunger for knowledge
  • Be able to work 22.5 hours weekly on a rotating rota (including weekends)

What we offer

  • Competitive salary + paid overtime
  • Discretionary annual bonus of up to 5% of annual salary
  • Generous store and restaurant discount
  • Subsidised staff restaurant which uses Fortnum’s ingredients
  • 28 days paid holiday (inc. bank holidays) a year
  • Extra day off for your birthday
  • 5 extra wellbeing days off
  • Excellent pension scheme
  • Defined development scheme to grow your career
  • Staff shop
  • Invitation to annual staff party
  • Opportunity to work for a multi-channel company that put digital first
  • Additional annual leave and incredible gifts after 5 years of service

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