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Fortnum & Mason Logo Fortnum & Mason · Sales

Sales Associate - Gifting

United Kingdom, London · Job Posted April 23, 2026
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Job Description

Join the Fortnum & Mason Gifting Team! Gifting Sales Associate – 22.5 Hours per Week For over three centuries, Fortnum & Mason has been synonymous with exceptional quality, timeless style, and the art of luxury living. Our Gifting Department embodies this spirit, offering beautifully curated gifts that inspire joy, celebrate occasions, and reflect our rich heritage alongside contemporary design. Join us in creating unforgettable experiences and helping our customers find the perfect gift, whatever the moment.

Job Responsibility

  • Deliver an exceptional, personalised customer experience within our Gifting department
  • Engage customers through thoughtful gifting conversations and storytelling
  • Identify customer needs and recommend suitable gifts for all occasions
  • Complete transactions efficiently and accurately
  • Replenish stock and maintain high visual merchandising standards on the shop floor

Requirements

  • Experience in a fast-paced retail environment or a strong passion for gifting and customer service
  • Genuine enthusiasm for thoughtful gifting and creating memorable moments for customers
  • A warm, friendly approach with excellent people skills
  • Flexibility to work a variety of shifts, including weekends
  • Strong communication skills and a proactive team-focused attitude

What we offer

  • Competitive hourly rate + paid overtime
  • Discretionary annual bonus (up to 5% of salary)
  • Up to 40% store and restaurant discounts
  • Subsidised staff restaurant using Fortnum’s ingredients
  • 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
  • Matched pension scheme and career development opportunities
  • Annual staff party and incredible gifts after 5 years
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