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For more than 150 years, John Lobb has been defined by exceptional craftsmanship and a spirit of innovation. Deeply rooted in the Maison's Anglo‑Saxon heritage, our shoes bring together meticulous handwork and the finest materials, selected with uncompromising care. At the heart of our Maison are two iconic locations: The Paris bespoke workshop, where every pair is crafted using time‑honoured techniques passed down through generations; The Northampton Manufacture in England, where our ready‑to‑wear collections are produced with the utmost respect for materials and tradition. Today, John Lobb is embracing renewal. We are evolving our codes, opening the brand to new sources of inspiration, and imagining a more contemporary expression of masculine elegance, always faithful to our heritage. A subsidiary of the Hermès Group since 1976, John Lobb has a global presence with around twenty stores across Europe, the United States, China and Japan, as well as a highly selective network of authorised retailers. Joining John Lobb means becoming part of a community of more than 200 colleagues - artisans, sales advisors and support functions. United, committed, and human‑scaled, our teams bring our excellence and creativity to life with passion every day.
Job Responsibility
Act as a member of the sales team offering excellent customer service, developing and maximizing sales opportunities whilst ensuring customer retention
Develop an in-depth knowledge of all John Lobb's products: their features and benefits
Ensure that in store displays are constantly reviewed, kept fresh, relevant and attractive at all times
Deal with customer queries and correspondence
Ensure and participate in excellent aftersales and sales support activities
Maintain a constant knowledge of the stock that is available in the store and elsewhere
Ensure that stock is properly stored and handled and bring stock issues to the attention of the Store Manager
Participate in the stock ordering, receiving and maintenance processes
Contribute to the compilation, maintenance and utilization of an accurate customer database in support of CRM initiatives
Take part of security activities within the company's guidelines and ensure, as far as practicable, that stock or other property is not put at unnecessary risk
Liaise with the wider John Lobb team as necessary in support of the store's requirements
Undertake projects and responsibilities at the direction of the Manager
Requirements
Previous experience (3 years minimum) in high-end/luxury international retail contexts
experience in the shoes / men's clothing sector would be a plus
Excellent communication skills: written and oral English
Fluency in another language would be a strong advantage
Some experience of retail administration. A basic understanding of CRM, databases and e-commerce would be a plus
possess a sophisticated approach to selling and customer relations
be a team player
be dynamic, flexible and adaptable
be proactive and focus on performance
possess good problem-solving skills
Nice to have
experience in the shoes / men's clothing sector would be a plus
Fluency in another language would be a strong advantage
A basic understanding of CRM, databases and e-commerce would be a plus
What we offer
Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental leave and transition time
Various voluntary benefits such as flexible spending accounts, voluntary life insurance