Job Description
About John Lobb For more than 150 years, John Lobb has been defined by exceptional craftsmanship and a spirit of innovation. Deeply rooted in the Maison’s Anglo‑Saxon heritage, our shoes bring together meticulous handwork and the finest materials, selected with uncompromising care. At the heart of our Maison are two iconic locations: The Paris bespoke workshop, where every pair is crafted using time‑honoured techniques passed down through generations; The Northampton Manufacture in England, where our ready‑to‑wear collections are produced with the utmost respect for materials and tradition. Today, John Lobb is embracing renewal. We are evolving our codes, opening the brand to new sources of inspiration, and imagining a more contemporary expression of masculine elegance, always faithful to our heritage. A subsidiary of the Hermès Group since 1976, John Lobb has a global presence with around twenty boutiques across Europe, the United States, China and Japan, as well as a highly selective network of authorised retailers. Joining John Lobb means becoming part of a community of more than 200 colleagues-artisans, sales advisors and support teams. United, committed, and human‑scaled, our teams bring our excellence and creativity to life with passion every day. At John Lobb, we are proud to be an equal opportunity workplace. It is the policy of John Lobb that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. John Lobb also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws. We collect personal information (PI) from you in connection with your application for employment with John Lobb, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com . General Mission This is a sales role dealing with John Lobb’s discerning and demanding international clientele. The position entails involvement in all aspects of daily boutique life, including dealing with stock and deliveries, after-care services, customer communication and administrative tasks. The successful candidate will be expected to be able to maximize sales whilst patiently delivering the highest level of customer service and building relationships, ensuring customer retention. Main Accountabilities: Under the direct responsibility of the Store Manager: Sales floor operations Act as a member of the sales team offering excellent customer service, developing and maximizing sales opportunities whilst ensuring customer retention. Develop an in-depth knowledge of all John Lobb’s products: their features and benefits. Ensure that in store displays are constantly reviewed, kept fresh, relevant and attractive at all times. Deal with customer queries and correspondence. Ensure and participate in excellent aftersales and sales support activities. Stock and back-office management Maintain a constant knowledge of the stock that is available in the store and elsewhere. Ensure that stock is properly stored and handled and bring stock issues to the attention of the Store Manager. Participate in the stock ordering, receiving and maintenance processes. Miscellaneous: Contribute to the compilation, maintenance and utilization of an accurate customer database in support of CRM initiatives. Take part of security activities within the company’s guidelines and ensure, as far as practicable, that stock or other property is not put at unnecessary risk. Liaise with the wider John Lobb team as necessary in support of the store’s requirements. Undertake projects and responsibilities at the direction of the Manager. Applicant profile Previous experience (3 years minimum) in high-end/luxury international retail contexts; experience in the shoes / men’s clothing sector would be a plus; Excellent communication skills: written and oral English; Fluency in another language would be a strong advantage; Some experience of retail administration. A basic understanding of CRM, databases and e-commerce would be a plus. To complete the profile the candidate has to: Possess a sophisticated approach to selling and customer relations. Be a team player. Be dynamic, flexible and adaptable. Be proactive and focus on performance. Possess good problem-solving skills.
