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We are looking for a Sales Assistant to support customer growth and day-to-day sales operations for a steel manufacturing business in South Plainfield, New Jersey. This is a Long-term Contract position focused on strengthening customer relationships, identifying sales opportunities, and ensuring accurate, responsive service in a fast-paced environment. The role partners closely with internal teams and external customers to deliver product guidance, manage order activity, and help achieve revenue goals while maintaining a high standard of customer satisfaction.
Job Responsibility:
Build and maintain strong customer relationships by responding promptly to inquiries and providing clear product and application information
Identify customer needs and recommend suitable materials or alternatives based on specifications, availability, and cost considerations
Prepare and process quotes, sales orders, returns, and related transactions with a high level of accuracy and attention to detail
Communicate pricing, credit terms, and order conditions in alignment with established company guidelines and account parameters
Drive revenue growth by recognizing opportunities for cross-selling, upselling, and add-on sales during customer interactions
Coordinate with vendors and internal teams to confirm product availability, shipment timing, and expected delivery dates, escalating urgent orders when needed
Track open orders and scheduled shipments to help ensure on-time delivery and keep customers informed of status updates
Maintain organized customer records, provide requested catalogs or samples, and share insights on customer satisfaction trends with the broader team
Stay informed on product updates, market developments, and customer preferences through meetings, training sessions, trade events, and industry resources
Support inventory-related activities, communicate notable demand changes to purchasing, and uphold high standards in all customer and vendor interactions
Requirements:
Experience in inside sales, direct sales, or a customer-facing sales support role
Ability to handle inbound and outbound sales activity while managing multiple priorities effectively
Strong communication skills with the ability to explain product details, pricing, and solutions clearly to customers
Proven accuracy in order entry, quotation preparation, and general sales administration
Comfortable using computers, office software, and standard business equipment for daily tasks
Strong organizational skills and attention to detail in a fast-paced, team-oriented environment
Ability to work collaboratively with sales, purchasing, vendors, and other internal departments
Detail-oriented approach to customer service with a focus on responsiveness, problem-solving, and relationship building