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Robert Half Logo Robert Half · Sales

Sales Assistant

United States, Atlanta · Job Posted May 29, 2026
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Job Description

We are looking for a detail-oriented Sales Assistant to support customer return activity and provide dependable service for product-related inquiries in Atlanta, Georgia. This is a Contract position suited for someone who can balance customer communication, order support, and administrative accuracy in a fast-paced sales environment. The ideal candidate will help ensure returns, exchanges, and warranty matters are handled efficiently while maintaining strong coordination with internal teams and external partners.

Job Responsibility

  • Manage return, exchange, and warranty requests with a high level of accuracy and within expected service timelines
  • Review authorization details and supporting documents for returned merchandise, then update order information in company records
  • Provide clear status updates to customers, dealers, and internal departments regarding return progress, policies, and expected resolution dates
  • Partner with warehouse, shipping, and inventory teams to monitor the movement and receipt of returned motorcycle parts, accessories, and related items
  • Support the sales function by assisting with order-related questions, customer account maintenance, and follow-up tied to return cases
  • Maintain organized documentation for credits, replacements, returned goods, and other related transactions
  • Investigate mismatched or incomplete return items and elevate concerns when exceptions require additional review
  • Contribute to reporting efforts by tracking return volume, recurring issues, and customer feedback to support process improvement
  • Follow established company guidelines, service expectations, and return procedures in all daily activities

Requirements

  • Experience supporting sales operations, customer service, or return processing in a fast-paced business environment
  • Working knowledge of inside sales, direct sales, and general sales support practices
  • Ability to manage inbound and outbound communication professionally with customers and business partners
  • Strong attention to detail when reviewing documentation, updating records, and handling transaction-related information
  • Comfortable coordinating with cross-functional teams such as shipping, warehouse, inventory, and sales
  • Proficiency with order tracking systems, customer account updates, and basic reporting tasks
  • Solid problem-solving skills with the ability to identify discrepancies and escalate issues appropriately

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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