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In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, such as Facial Treatments, Hand & Arms massages and Scalp Massages, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back, such as our in-store parties. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills, with prospective opportunities to progress within the store and the company as a whole.
Job Responsibility:
Greet customers warmly and create a welcoming store environment
Engage with customers to understand their needs, provide personalised recommendations, and offer product demonstrations
Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples
Assist in hosting in-store events and parties, providing a memorable and inclusive experience for customers
Maintain a clean, tidy and visually appealing shop floor
Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals
Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from
Participate in ongoing training and development to enhance product knowledge and customer service skills
Collaborate with the team to foster an inclusive, diverse and respectful working environment, contributing to the overall customer experience
Work on in-store and external events to leave lasting impressions on customers
Requirements:
Customer Experience: Embrace a true passion for delivering exceptional customer service
Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals
Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store
What we offer:
Holiday allowance
50% discount on Lush products and spa treatments
Profit-based bonus
Complimentary spa treatment*
Pension scheme
Paid day off for your birthday
Cycle to work scheme
Discounted rail and bus season tickets
Employee assistance programme
6 months’ full pay for parental leave (primary caregiver)*