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In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.
Job Responsibility:
Greet customers warmly and create a welcoming store environment
Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations
Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples
Assist in hosting in-store events, providing a memorable and inclusive experience for customers
Maintain a clean, tidy, and visually appealing shop floor
Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals
Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from
Actively control store costs, such as product waste, to help meet the shop’s budget
Participate in ongoing training and development to enhance product knowledge and customer service skills
Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience
Work on in-store and external events to leave lasting impressions on customers.
Requirements:
Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences
Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth
Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.
What we offer:
Holiday allowance
50% discount on Lush products and spa treatments
Profit-based bonus
Complimentary spa treatment*
Pension scheme
Paid day off for your birthday
6 months of full pay for parental leave (primary caregiver must qualify for SMP)