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Sales Assistant

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Cleveland

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Sales Assistant to support customer accounts and order activity for the packaging side of our business in Cleveland, Ohio. This position works closely with a small sales support team and assigned sales representatives to keep orders moving smoothly, respond to customer needs, and maintain strong business relationships. The role is highly product- and account-focused, making it a strong fit for someone who enjoys coordinating details, solving issues, and delivering responsive service.

Job Responsibility:

  • Manage product orders from entry through completion, reviewing details carefully to ensure accuracy before processing
  • Monitor open orders and backlog activity, provide status updates, and help prevent supply interruptions for customers within an assigned territory
  • Serve as a primary point of contact for customer questions, concerns, and service-related issues, escalating matters when additional support is needed
  • Build and maintain strong working relationships with customers and partnered sales representatives through consistent, proactive communication
  • Keep customer account information and interaction records organized and up to date to support accurate follow-up and service continuity
  • Coordinate with internal teams such as sales and purchasing to confirm requirements, resolve order challenges, and support timely fulfillment
  • Track customer demand information and forecasts to help align product availability with account needs
  • Support resolution of order discrepancies, complaints, and product-related concerns with a careful and solution-oriented approach

Requirements:

  • Previous experience in sales support, customer service, inside sales, or account coordination roles
  • Background in packaging products or a related product-based industry is strongly preferred
  • Ability to manage orders, follow up on status updates, and handle customer concerns with accuracy and professionalism
  • Strong relationship-building skills with the ability to support assigned accounts and sales territories effectively
  • Comfortable working cross-functionally with sales, purchasing, and customer-facing teams
  • Solid organizational skills and attention to detail when maintaining account records and processing transactions
  • Clear written and verbal communication skills for both internal collaboration and customer interaction
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • free online training

Additional Information:

Job Posted:
May 15, 2026

Work Type:
On-site work
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