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WHSmith Group Logo WHSmith Group · Sales

Sales assistant

United Kingdom, Horley 13.07 GBP / Hour · Job Posted March 02, 2026
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Job Description

Our InMotion brand, is a leading digital accessories business, offering an amazing customer experience with all the latest tech. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith has a remarkable heritage and we are seeing growth in our airports, hospitals, rail stations and motorway services. We want to provide products to everyone on any of life’s journeys. As a Sales Advisor you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards and share product knowledge with our customers, so that they are delighted with everything they buy from us. We want you, our customers and our colleagues to be proud to share their journey with us.

Job Responsibility

  • Provide exceptional customer service
  • Work independently or as part of a team to deliver our fantastic store standards
  • Share product knowledge with our customers
  • Play a part within a winning team to be the best that you can be
  • Assist in driving sales, commerciality and service standards
  • Having great product knowledge to sell and recommend our products and services to customers
  • Delivering best in marketplace standards through presentation, availability and keeping the store clean and tidy
  • Working as part of a winning team: pulling together with other members in the team you will thrive in a fast-paced environment and enjoy all the challenges that this brings

Requirements

  • 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
  • Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
  • Photographic ID i.e. passport or UK Driving Licence
  • Current/recent Retail Product (or similar) sales experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV
  • Good communication skills and listening skills so you can understand our customer needs and help them with their product choices
  • A passion for providing a great customer experience in your stores by offering amazing product knowledge
  • Great organisation skills plus strong attention to detail
  • Ability to work as part of a team, supporting your colleagues and helping to deliver the daily activities
  • Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally

What we offer

  • Commission and incentives
  • Pension scheme
  • Paid annual leave
  • Employee discounts
  • Range of deals from retail partners
  • Employee Assistance Programme
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