Sales Assistant Job at Robert Half (Aurora)

Job Responsibility

Review incoming orders carefully to confirm pricing, quantities, and customer-entered information are accurate before processing
Build positive, dependable relationships with customers by providing attentive service and consistent follow-up
Maintain accurate customer account records within company systems to support reliable order management and reporting
Investigate shipment concerns, order issues, and related discrepancies, then coordinate timely solutions with customers and internal teams
Respond to product questions by supplying clear, helpful information that supports customer decision-making
Partner with shipping teams to align delivery timing, organize combined shipments, and help ensure orders move out as scheduled
Work with accounting personnel to address account adjustments, including credits and debits, with accuracy and professionalism
Coordinate with purchasing and production staff to confirm product availability and keep customers informed of order status
Track inventory-related updates and alert product management when stock levels indicate a potential shortage
Adapt to updated systems, revised processes, and evolving order workflows, including changes involving data updates and record integration

Experience supporting sales operations, inside sales, or customer-facing order management activities
Ability to communicate effectively with customers and collaborate with cross-functional teams
Strong attention to detail when reviewing orders, account information, and transactional records
Comfort handling both inbound customer inquiries and outbound follow-up related to orders and service needs
Problem-solving skills with the ability to resolve discrepancies in a timely and detail-focused manner
Proficiency using business systems and learning new tools, processes, and reporting methods
Organizational skills that support managing multiple priorities in a deadline-driven environment