Job Description
Confident on the phone and quick to build rapport? If you enjoy targets, pace, and the buzz of turning a lead into a booked meeting, this could be the perfect role for you. About Safetykleen Imagine working for a company where your role actually matters for the planet. 🌍 We’re Safetykleen - a world leader with 50 years’ experience across 16 countries, empowering global businesses to keep their critical operations safer and cleaner. We deliver parts-cleaning solutions that help customers lower energy consumption and operate more responsibly for the environment. 🤝 Your ideas matter in a culture built on Respect and Winning Together. 🌱 Your work directly contributes to a cleaner planet. And while we operate on a global scale, the real power of our business lives in our branches. Our people are the heart of our mission. About the Role As an MCC Booking Specialist, you’re the commercial engine behind our sales pipeline, converting leads into high quality appointments for the Sales team. You’ll engage with inbound and targeted outbound prospects, qualify opportunities using structured frameworks, and book high-quality appointments for our Parts Cleaning Experts and Account Managers. With significant marketing investment generating high-quality digital leads, you’ll work at pace in a high-energy contact centre environment, using persona-based messaging, structured scripts, and CRM intelligence to convert interest into opportunity. What You’ll Be Doing Convert High-Quality Leads Engage inbound website, marketing and live chat enquiries Apply structured qualification and research to ensure commercial viability Use persona-based scripts tailored to industry and customer profile Secure high-quality appointments for our field sales team Drive Smart Outbound Prospecting Contact targeted prospects aligned to our Ideal Customer Profile Deliver the Safetykleen elevator pitch with confidence Handle objections and influence decision-makers Qualify, Filter & Protect Sales Productivity Identify real need (compliance, cost, safety, efficiency) Ensure strong next steps are secured Own CRM & Process Discipline Accurate same-day real-time logging Pipeline hygiene AI agent use No ghost leads Clear follow-up sequences What Success Looks Like Consistently achieving appointment and conversion KPIs High-quality booked meetings that convert downstream Strong CRM accuracy and process compliance Positive feedback from Business Development teams About You You’re commercially sharp, structured and motivated by targets. You may have experience in: B2B appointment setting Telesales, or contact centre sales experience Lead generation Pipeline development But more importantly, you are: ✔ Process-driven and organised ✔ Confident handling objections ✔ Resilient in a fast-paced environment ✔ Naturally curious and commercially aware ✔ Coachable and motivated to improve every week If you enjoy pace, structure and performance, and working in a fun and high energy environment, you’ll thrive here. Why You’ll Love It Career Path We invest in performance. High performers can progress into: Senior MCC / Lead Conversion roles Business Development (PCE) pathway Sales leadership opportunities Clear progression is based on performance, not tenure. Reward: 💰 £28,000 salary + OTE £35,000 🕘 Monday–Friday, no weekends 🏢 Hybrid: 4 days in Dinnington office + 1 optional WFH 🏥 Healthcare from day 1 📈 5% pension + 3x life assurance 🏖 25 days holiday + bank holidays 🎉 Recognition schemes, prizes, events 👶 Enhanced maternity & paternity 💚 Wellbeing support (EAP, Gymflex, discounts, cycle to work) 🚗 Free parking 📚 Real career progression pathways Environment: Our UK contact centre is energetic, collaborative and ambitious. We’ve built a high-performance culture with clear targets, recognition, and genuine team spirit. We celebrate wins. We support development. We work hard and we enjoy doing it. Safetykleen is committed to creating an inclusive workplace and is an equal opportunity employer.
