Sales and Use Tax Exemption Senior Specialist

• Review, validate, and manage customer exemption and resale certificates
• Audit tax status on various AR customer accounts
• Maintain an audit-ready file of all exemption documentation in our 3rd party tax system
• Partner with the internal audit team to update business rules as a result of state expectations and audit results
• Manage production and accuracy Service Level Accuracy for teams given expectations
• Provide needed reporting of KPIs each month
• Track and address any root cause issues with audit findings and production errors
• Monitor sales use tax escalations
• Assist with communication to customers who have expired or missing tax certificates
• Work with business units subject matter experts to standardize tax exemption processes
• Attend acquisition calls and provide needed guidance for tax certificates
• Provide training material to internal sales individuals
• Contribute to continuous improvement to enhance the experience of the customer and field while limiting sales tax exposure
• Collaborate with accounting departments regarding the calculated use tax to improve needed procedures
• Implement VAT procedures to improve the vendor master
• Maintain standard operating procedural guides

• A degree in accounting or finance is preferred but not required
• Relevant experience of 2-5 years in sales and use tax procedures and tax software
• A high level of attention to detail and strong analytical skills are required
• Exhibits timely follow-up skills
• Problem solves with little direction
• Easily communicates with both customers and executives regarding tax exemption
• Is proficient with Microsoft Excel

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement