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IKEA Logo IKEA · Sales

Sales and Services Manager

Thailand, Khon Kaen Employment contract · Job Posted June 29, 2026
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Job Description

We’re looking for a commercially driven leader to secure strong sales performance and a seamless customer experience. As Sales & Services Manager you will: • Lead Sales, Communication & Interior Design, Customer Relations, and IKEA Food to deliver a consistent customer journey. • Drive commercial actions to grow sales, profitability, and strengthen the IKEA brand. • Inspire and develop the team to create an easy, inspiring, and efficient shopping experience. • Use customer insights and local market knowledge to develop the business. • Secure excellent store presentation and customer relations processes. • Ensure IKEA Food supports the total shopping experience and store performance. • Work together with the Order Point Manager to achieve business goals.

Job Responsibility

  • Lead Sales, Communication & Interior Design, Customer Relations, and IKEA Food to deliver a consistent customer journey
  • Drive commercial actions to grow sales, profitability, and strengthen the IKEA brand
  • Inspire and develop the team to create an easy, inspiring, and efficient shopping experience
  • Use customer insights and local market knowledge to develop the business
  • Secure excellent store presentation and customer relations processes
  • Ensure IKEA Food supports the total shopping experience and store performance
  • Work together with the Order Point Manager to achieve business goals

Requirements

  • You have solid retail and commercial experience with a proven ability to deliver results
  • You set clear priorities and turn insights into actions to drive business performance
  • You lead, coach, and develop people to build strong teams
  • You are passionate about creating a simple and inspiring customer experience
  • You act as an ambassador of the IKEA culture and values
  • You are fluent in Thai and communicate effectively in English
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