Sales and service representative Job at Goldfish Swim School (St. Charles)

Job Description

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company! We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Job Responsibility

Promotes quality customer service and processes sales and registration transactions
Acts as the first point of contact for potential and current Goldfish customers
Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
Processes student registrations using effective sales/customer service techniques
Schedules and manages birthday/pool parties
Supervises private party staff
Resolves customer concerns/complaints using a professional approach
Assists members with purchases of merchandise and vending
Greets parents and students as they report to the front desk
Checks in students on the attendance tracking system
Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area
Monitors Snack Shack area and provides guidance to Snack Shack staff
Checks voicemail and email correspondence and responds in a timely manner
Updates informational displays with accurate and timely promotions and literature
Provides occasional administrative support for management personnel
Makes collection calls to resolve open account problems
Prepares twice daily student lesson schedules for use by instructors and management staff
Enforces safety rules and regulations to prevent accidents
Administers first aid when necessary
Fulfills other duties and responsibilities as assigned by the Employer

Requirements

Ability to work with children
40 hours of in-water teacher training
Six or more out-of-water training days
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)
High school diploma or GED required
Some college preferred
Intermediate level computer skills required using Word, Excel and other software systems
CPR, First Aid and AED certification required

What we offer

Company parties
Competitive salary
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Training & development
Leadership roles
Flexible hours
Great pay
Valuable work experience
Increased social opportunities
Future references/referrals
Paid training
Flexible schedules
All are welcome
Make waves in your community
Make waves in your career
High fives & tropical vibes

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Sales and service representative

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