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Sales and Service Representative

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Goldfish Swim School

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Location:
United States , Glen Ellyn

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Category:
Sales

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Contract Type:
Not provided

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Salary:

15.00 - 17.00 USD / Hour
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Job Description:

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company.

Job Responsibility:

  • Promotes quality customer service and processes sales and registration transactions
  • Acts as the first point of contact for potential and current Goldfish Swim School members
  • Answers telephones, responds to inquiries, takes messages and screens and directs phone calls
  • Conducts sales calls for prospective members
  • Processes student registrations using effective sales/customer service techniques
  • Schedules and manages birthday/pool parties
  • Supervises birthday party staff
  • Resolves customer concerns/complaints
  • Assists clients with purchases of merchandise and vending
  • Greets parents and students
  • Checks in students on the attendance tracking system
  • Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area
  • Updates informational displays with accurate and timely promotions and literature
  • Makes collection calls to resolve open account problems
  • Prepares twice daily student lesson schedules for use by instructors and management staff
  • Enforces safety rules and regulations to prevent accidents
  • Administers first aid when necessary

Requirements:

  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • Must pass background examinations (included with training)
  • High school diploma or GED
  • Some college education is preferred
  • Two years previous customer service and/or administrative office experience required
  • Intermediate level computer skills required using Word, Excel and other software systems
  • CPR, First Aid and AED certifications required
What we offer:
  • Competitive salary
  • Employee discounts
  • Free food & snacks
  • Free uniforms
  • Training & development
  • Leadership roles
  • Flexible hours
  • Great pay
  • Valuable work experience
  • Increased social opportunities
  • Future references/referrals
  • Paid on-the-job training
  • Flexible scheduling
  • Rewarding work environment

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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