Sales and Service Representative

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
• Conducts sales calls for prospective members
• Processes student registrations using effective sales/customer service techniques
• Schedules and manages birthday/pool parties
• Supervises birthday party staff
• Resolves customer concerns/complaints using a professional approach
• Assists clients with purchases of merchandise and vending
• Greets parents and students as they report to the front desk
• Checks in students on the attendance tracking system
• Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area
• Updates informational displays with accurate and timely promotions and literature
• Makes collection calls to resolve open account problems
• Prepares twice daily student lesson schedules for use by instructors and management staff
• Enforces safety rules and regulations to prevent accidents
• Administers first aid when necessary

• High school diploma or GED
• Two years previous customer service and/or administrative office experience required
• Intermediate level computer skills required using Word, Excel and other software systems
• CPR, First Aid and AED certifications required

Some college education is preferred

• Paid Training
• Flexible Schedules
• All Are Welcome
• Make Waves...In Your Community
• Make Waves...In Your Career
• High Fives & Tropical Vibes
• Going for Gold
• Grow with Goldfish