Sales and Service Manager Job at Clarks (Harrow)

Job Description

Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved. Deputising Store Manager absence when required.

Job Responsibility

Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved
Deputising Store Manager absence when required
Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators
Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop
Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
Provide regular feedback to the team to motivate and engage to improve performance where required
Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager

Requirements

Good retail experience including in a management role, leading a team
Strong coaching skills
Effective communicator who can provide clarity to individuals or team on what is required of them and why
Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment
Proficient in supporting with people processes and team development
Good experience in delivering and exceeding sales and targets
Proactive with good organisation skills to initiate completion of tasks without direction or supervision
Good commercial skills
IT proficient with the ability to use a range of systems to manage in store activity
Good knowledge of and experience in Visual Merchandising

What we offer

MEDICASH PLAN (CORPORATE AND DISTRIBUTION CENTRE COLLEAGUES)
HEALTH CASH PLAN (STORE MANAGEMENT COLLEAGUES UPWARDS)
HEALTHCARE PLAN (FOR SENIOR COLLEAGUES)
LONG-SERVICE RECOGNITION AWARDS
EXCLUSIVE EMPLOYEE DISCOUNTS ON A WIDE RANGE OF PRODUCTS AND BRANDS
FLEXIBLE & HYBRID WORKING
GENEROUS HOLIDAY ALLOWANCE
PENSION PLAN
DISCOUNT ON CLARKS PRODUCTS
EMPLOYEE ASSISTANCE PROGRAMME
PROVISION FOR EYE TESTS
INVESTING IN YOUR DEVELOPMENT

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Sales and Service Manager

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