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Sales and Service Associate, Plan and Order Point

Philippines, Quezon City · Job Posted June 29, 2026
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Job Description

To support the customers of the new IKEA Order Point and develop sales in an efficient and effective way by establishing and retaining a long-term relationship with existing customers and attracting new customers. You will do this by using knowledge of the IKEA range, local market and customers.

Job Responsibility

  • Drive sales by active selling and sales steering
  • You ensure your work area is effective for the customers', and cost-efficient for IKEA
  • Provide customers with the consultancy of IKEA home furnishing solutions through planning that match with their expectations and projected budget
  • Optimise the IKEA shopping experience to secure satisfied customers and increase sales
  • Find new customers or new opportunities to generate sales
  • Maintain contact with all customers to ensure high levels of client satisfaction
  • Receive and resolve customer complaints and problems efficiently and with empathy
  • You handle payments in an efficient, accurate and friendly way
  • Control vendors on customer delivery plan to meet the schedule and achieve customer satisfactory

Requirements

  • Passion and knowledge of home furnishing, interior design and retail
  • Experience of working in a fast-paced environment, customer-focused and service industry
  • Ability to take personal initiatives and priorities and organise your own work efficiency
  • Confident in approaching and talking to people in a proactive manner
  • Excellent attention to detail
  • Able to work on weekends and/or public holidays when required
  • Ability to work in a multi-tasking environment

What we offer

  • Annual leave
  • Medical and Dental
  • Family & Community leave
  • Co-worker discount
  • Subsidized meals in our Co-worker Restaurant
  • Bonus program
  • Full training and inductions

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