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Sales and Retentions Claims Handler

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Activate Group Limited

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Location:
United Kingdom , Peterborough

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Category:

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Contract Type:
Not provided

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Salary:

26074.00 GBP / Year

Job Description:

We’re looking for a Sales and Retentions Claims Handler to be part of our success story. The Accident Management Sales Advisor is responsible for handling inbound and outbound calls with customers who have been involved in a motor vehicle accident. The advisor’s goal is to provide support and convert leads into qualified services such as vehicle replacement, repair management, or insurance claims handling. The role requires strong communication skills, empathy, and a persuasive sales approach to offer appropriate accident management solutions.

Job Responsibility:

  • Handle inbound and outbound calls from drivers involved in accidents
  • Assess customer needs and qualify them for accident management services
  • Promote and sell relevant services such as courtesy/hire vehicle replacement and vehicle repair management
  • Accurately record all customer information and case details in the CRM system
  • Liaise with repair garages, insurers, and legal teams where necessary
  • Maintain high conversion rates while ensuring compliance with FCA or other industry regulations
  • Follow up on leads provided by insurers, brokers, or direct marketing
  • Deliver excellent customer service during stressful and emotional situations for the caller
  • Achieve individual and team sales targets (KPIs)

Requirements:

  • Proven experience in a sales or telesales environment
  • Excellent communication and negotiation skills
  • Resilient and target-driven
  • Ability to handle objections and convert leads into confirmed bookings/services
  • Attention to detail with accurate data entry
  • Empathetic and professional phone manner

Nice to have:

  • Experience in accident management, insurance, or claims handling
  • Knowledge of FCA regulations
  • Familiarity with CRM or contact centre systems
What we offer:
  • 33 days holiday (including bank holidays)
  • Personal health cash plan – claim back the cost of things like dentist and optical check ups
  • Enhanced maternity / paternity / adoption / shared parental pay
  • Life assurance: three times basic salary
  • Free breakfasts and fruit
  • Birthday surprise for everybody

Additional Information:

Job Posted:
December 14, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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