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We’re looking for a Sales and Retentions Claims Handler to be part of our success story. The Accident Management Sales Advisor is responsible for handling inbound and outbound calls with customers who have been involved in a motor vehicle accident. The advisor’s goal is to provide support and convert leads into qualified services such as vehicle replacement, repair management, or insurance claims handling. The role requires strong communication skills, empathy, and a persuasive sales approach to offer appropriate accident management solutions.
Job Responsibility:
Handle inbound and outbound calls from drivers involved in accidents
Assess customer needs and qualify them for accident management services
Promote and sell relevant services such as courtesy/hire vehicle replacement and vehicle repair management
Accurately record all customer information and case details in the CRM system
Liaise with repair garages, insurers, and legal teams where necessary
Maintain high conversion rates while ensuring compliance with FCA or other industry regulations
Follow up on leads provided by insurers, brokers, or direct marketing
Deliver excellent customer service during stressful and emotional situations for the caller
Achieve individual and team sales targets (KPIs)
Requirements:
Proven experience in a sales or telesales environment
Excellent communication and negotiation skills
Resilient and target-driven
Ability to handle objections and convert leads into confirmed bookings/services
Attention to detail with accurate data entry
Empathetic and professional phone manner
Nice to have:
Experience in accident management, insurance, or claims handling
Knowledge of FCA regulations
Familiarity with CRM or contact centre systems
What we offer:
33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
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