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Goldfish Swim School Logo Goldfish Swim School · Sales

Sales and Experience Manager

United States, Tacoma 23.00 - 25.00 USD / Hour · Job Posted March 20, 2026
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Job Description

At Goldfish Swim School, we don’t just create confident swimmers — we build an unforgettable experience for every guest who walks through our doors. We’re looking for a Sales and Experience Manager who is energized by teamwork, motivated by improvement, and passionate about creating WOW! moments for families and staff alike. As the Sales and Experience Manager, you’ll be the heartbeat of our front-of-house operations. Your leadership is key to the Goldfish Swim School community experience. Reporting to the General Manager, this role combines hospitality, organization, and leadership. You’ll also serve as Manager on Duty during a portion of your shifts. This is a key-carrying position and you may be responsible for opening and closing the building independently.

Job Responsibility

  • Lead Management & Team Coordination: Ensure prompt & effective follow-up with leads
  • Monitor lead interactions and ensure a Golden Experience
  • Support and guide the Customer Experience Representative team in achieving daily goals
  • Attend scheduled team meetings and in-services
  • Marketing & Event Support: Collaborate with the marketing team to analyze trends and implement outreach strategies
  • Coordinate and participate in community events
  • Billing & Inventory Support: Manage, track and order inventory in partnership with the General Manager
  • Oversee billing communications before and after monthly invoicing
  • Support the General Manager in running monthly billing
  • Address billing concerns with clarity, compassion, and efficiency
  • Training & Onboarding: Assist with hiring and onboarding of all new employees
  • Train and mentor new and current Customer Experience Representatives
  • Foster a culture of service, support, and continuous learning
  • Reporting & Operations: Run regular reports to track performance and drive improvement
  • Maintain organized filing, data systems, and in-school signage and boards
  • Assist with staff scheduling and daily operational preparation

Requirements

  • Ellis & Associates Lifeguard Certification required (Training provided if not currently certified)
  • All certifications must be kept current in accordance with renewal standards
  • Flexible availability is required, including weekdays, evenings and weekend shifts to accommodate for the business need

What we offer

  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Paid Training
  • Flexible Schedules
  • All Are Welcome
  • Make Waves...In Your Community
  • Make Waves...In Your Career
  • High Fives & Tropical Vibes!
  • Going for Gold!
  • Grow with Goldfish
Goldfish Swim School - All Job Offers

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