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At Goldfish Swim School, we don’t just create confident swimmers — we build an unforgettable experience for every guest who walks through our doors. We’re looking for a Sales and Experience Manager who is energized by teamwork, motivated by improvement, and passionate about creating WOW! moments for families and staff alike. As the Sales and Experience Manager, you’ll be the heartbeat of our front-of-house operations. Your leadership is key to the Goldfish Swim School community experience. Reporting to the General Manager, this role combines hospitality, organization, and leadership. You’ll also serve as Manager on Duty during a portion of your shifts. This is a key-carrying position and you may be responsible for opening and closing the building independently.
Job Responsibility:
Lead Management & Team Coordination: Ensure prompt & effective follow-up with leads
Monitor lead interactions and ensure a Golden Experience
Support and guide the Customer Experience Representative team in achieving daily goals
Attend scheduled team meetings and in-services
Marketing & Event Support: Collaborate with the marketing team to analyze trends and implement outreach strategies
Coordinate and participate in community events
Billing & Inventory Support: Manage, track and order inventory in partnership with the General Manager
Oversee billing communications before and after monthly invoicing
Support the General Manager in running monthly billing
Address billing concerns with clarity, compassion, and efficiency
Training & Onboarding: Assist with hiring and onboarding of all new employees
Train and mentor new and current Customer Experience Representatives
Foster a culture of service, support, and continuous learning
Reporting & Operations: Run regular reports to track performance and drive improvement
Maintain organized filing, data systems, and in-school signage and boards
Assist with staff scheduling and daily operational preparation
Requirements:
Ellis & Associates Lifeguard Certification required (Training provided if not currently certified)
All certifications must be kept current in accordance with renewal standards
Flexible availability is required, including weekdays, evenings and weekend shifts to accommodate for the business need