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Goldfish Swim School Logo Goldfish Swim School · Sales

Sales and Customer Service Manager

United States, Aliso Viejo 22.00 - 27.00 USD / Hour · Job Posted December 28, 2025
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Job Description

Oversees the quality and success of the sales & service/front desk operations of Goldfish Swim School including sales functions, customer service, retail, vending and workplace employee activities. Provides weekly audits to the General Manager and Assistant General Manager of the Front Desk Notes, Registration/Withdrawal Log (with a reconciliation done against the period summary report) and Lead Binders. Provides weekly updates of the Withdrawal Log and list of items to order for Snack Shack/Treasure Island.

Job Responsibility

  • Oversees the quality and success of the sales & service/front desk operations
  • Provides leadership, discipline and constructive feedback to Front Desk Representatives
  • Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures
  • Assists in the management of Front Desk staff
  • Provides training of Front Desk staff
  • Provides sales and marketing training
  • Trains and oversees private party staff
  • Gains a high level of knowledge and experience in the Links software
  • Holds monthly meetings with the Front Desk staff and Management
  • Provides a weekly summary of the Front Desk Notes
  • Provides a weekly audit of the Registration/Withdrawal Log
  • Provides audit results of the Binder Lead System
  • Updates the Complete Withdrawal Log on a weekly basis
  • Provides a list of items to order for Snack Shack and Treasure Island
  • Establishes a relationship with all new employees
  • Conducts all the new hire training
  • Works at the desk at least 4 shifts a week
  • Maintains the entire direct debit reporting
  • Acts as the main contact person for the Links software
  • Maintains all the monthly reporting through Links software
  • Troubleshoots all Links software account issues
  • Responds and creates an action plan to the shift and party notes
  • Oversees the job responsibility list at the front desk
  • Responsible for the overall cleanliness at the front desk and the dry side of the facility
  • Hosts monthly workshops with the employees
  • Completes all the monthly Golden Support Reviews for the front desk
  • Sets sales incentives for the front desk employees
  • Oversees private party operations
  • Oversees the lost and found bin
  • Oversees all binders at the front desk
  • Offers customer service follow-up to any upset members
  • Ensures all the front desk members have first-aid certifications
  • Oversees the EAP portion at the front desk
  • Assists in maintaining the employee phone list
  • Helps with the subbing process to ensure appropriate staffing
  • Oversees the staff bio book
  • Oversees Member Appreciation Week
  • Ensures the retail area is clean, professional, stocked, labeled and profitable
  • Ensures the vending area is clean, stocked, labeled and profitable
  • Ensures phone calls and emails are being responded to professionally and in a timely manner
  • Creates daily shift notes and sends them to the General Manager and Assistant General Manager
  • Fulfills other duties or responsibilities as assigned by the Employer

Requirements

  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • High school diploma or GED is required
  • Bachelor’s degree preferred
  • Two or more years previous customer service and/or administrative office experience required
  • Intermediate level computer skills required using Word, Excel and other software systems
  • Lifeguard, CPR/AED and First Aid certification required
  • Shallow water attendant highly recommended

What we offer

  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Training & development
  • Leadership roles
  • Flexible hours
  • Great pay
  • Valuable work experience
  • Increased social opportunities
  • Future references/referrals
  • Paid training
  • Flexible Schedules
  • All Are Welcome
  • Make Waves...In Your Community
  • Make Waves...In Your Career
  • High Fives & Tropical Vibes
  • Going for Gold
  • Grow with Goldfish
Goldfish Swim School - All Job Offers

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