CrawlJobs Logo

Sales and Customer Service Manager

goldfishswimschool.com Logo

Goldfish Swim School

Location Icon

Location:
United States , Aliso Viejo

Category Icon
Category:
Sales

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

22.00 - 27.00 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

Oversees the quality and success of the sales & service/front desk operations of Goldfish Swim School including sales functions, customer service, retail, vending and workplace employee activities. Provides weekly audits to the General Manager and Assistant General Manager of the Front Desk Notes, Registration/Withdrawal Log (with a reconciliation done against the period summary report) and Lead Binders. Provides weekly updates of the Withdrawal Log and list of items to order for Snack Shack/Treasure Island.

Job Responsibility:

  • Oversees the quality and success of the sales & service/front desk operations
  • Provides leadership, discipline and constructive feedback to Front Desk Representatives
  • Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures
  • Assists in the management of Front Desk staff
  • Provides training of Front Desk staff
  • Provides sales and marketing training
  • Trains and oversees private party staff
  • Gains a high level of knowledge and experience in the Links software
  • Holds monthly meetings with the Front Desk staff and Management
  • Provides a weekly summary of the Front Desk Notes
  • Provides a weekly audit of the Registration/Withdrawal Log
  • Provides audit results of the Binder Lead System
  • Updates the Complete Withdrawal Log on a weekly basis
  • Provides a list of items to order for Snack Shack and Treasure Island
  • Establishes a relationship with all new employees
  • Conducts all the new hire training
  • Works at the desk at least 4 shifts a week
  • Maintains the entire direct debit reporting
  • Acts as the main contact person for the Links software
  • Maintains all the monthly reporting through Links software
  • Troubleshoots all Links software account issues
  • Responds and creates an action plan to the shift and party notes
  • Oversees the job responsibility list at the front desk
  • Responsible for the overall cleanliness at the front desk and the dry side of the facility
  • Hosts monthly workshops with the employees
  • Completes all the monthly Golden Support Reviews for the front desk
  • Sets sales incentives for the front desk employees
  • Oversees private party operations
  • Oversees the lost and found bin
  • Oversees all binders at the front desk
  • Offers customer service follow-up to any upset members
  • Ensures all the front desk members have first-aid certifications
  • Oversees the EAP portion at the front desk
  • Assists in maintaining the employee phone list
  • Helps with the subbing process to ensure appropriate staffing
  • Oversees the staff bio book
  • Oversees Member Appreciation Week
  • Ensures the retail area is clean, professional, stocked, labeled and profitable
  • Ensures the vending area is clean, stocked, labeled and profitable
  • Ensures phone calls and emails are being responded to professionally and in a timely manner
  • Creates daily shift notes and sends them to the General Manager and Assistant General Manager
  • Fulfills other duties or responsibilities as assigned by the Employer

Requirements:

  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • High school diploma or GED is required
  • Bachelor’s degree preferred
  • Two or more years previous customer service and/or administrative office experience required
  • Intermediate level computer skills required using Word, Excel and other software systems
  • Lifeguard, CPR/AED and First Aid certification required
  • Shallow water attendant highly recommended
What we offer:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Training & development
  • Leadership roles
  • Flexible hours
  • Great pay
  • Valuable work experience
  • Increased social opportunities
  • Future references/referrals
  • Paid training
  • Flexible Schedules
  • All Are Welcome
  • Make Waves...In Your Community
  • Make Waves...In Your Career
  • High Fives & Tropical Vibes
  • Going for Gold
  • Grow with Goldfish

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Parttime
Work Type:
On-site work
Icon
Goldfish Swim School - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Sales and Customer Service Manager

Sales Support Customer Service Representative

We are offering a temp to hire employment opportunity for a detail-oriented Sale...
Location
Location
United States , Compton, California
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years of experience in a Sales Support role or similar
  • Proficiency in ADP - Financial Services
  • Experience with Configure Price Quote (CPQ) software
  • Knowledge of Customer Relationship Management (CRM) tools
  • Familiarity with ERP - Enterprise Resource Planning
  • Experience with ERP Solutions
  • Proficiency in using About Time software
  • Experience in answering inbound calls
  • Knowledge of auditing practices
  • Familiarity with billing functions
Job Responsibility
Job Responsibility
  • Enhance customer satisfaction by managing service operations
  • Provide support to customers and resolve their inquiries
  • Use your analytical skills to solve problems and improve processes
  • Interact effectively with customers and internal teams
  • Prioritize and manage multiple tasks simultaneously
  • Utilize ADP - Financial Services and ERP - Enterprise Resource Planning tools to automate and streamline operations
  • Handle billing functions and conduct audits to ensure accuracy
  • Communicate effectively with stakeholders using CRM tools
  • Answer inbound calls and address customer queries promptly
  • Leverage Configure Price Quote (CPQ) and ERP Solutions to improve pricing accuracy and operational efficiency
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

Account Sales Manager / Assistant Sales Manager

Assist management in training and motivating employees; serve as a role model. F...
Location
Location
Thailand , Bangkok
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
Job Responsibility
Job Responsibility
  • Contact appropriate individual or department to resolve guest calls, requests, or problems
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty
  • Determine and give complimentaries to guests as gifts for their patronage
  • Promote awareness of brand image internally and externally
  • Process requests for redeeming Marriott Rewards points
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail
  • Enter Marriott Rewards information into appropriate software when taking guest reservations
  • Answer, record, and process all guest calls, requests, questions, or concerns
  • Perform general office duties to support Sales & Marketing
  • Fulltime
Read More
Arrow Right

Service & Sales Manager

Our client is looking to recruit a dynamic and motivated Service & Sales Manager...
Location
Location
United Kingdom , Ashford
Salary
Salary:
30000.00 - 35000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid experience in the operational running of a business centre or a similar environment
  • Previous experience in office management is preferred
  • Strong networking skills and the ability to maximise revenue opportunities
  • Effective leadership and team management capabilities
  • Excellent communication and negotiation skills
Job Responsibility
Job Responsibility
  • Develop and maintain relationships with brokers and commercial agents to generate interest and secure new clients
  • Drive sales by promoting available spaces and negotiating commercial terms
  • Maximise revenue by attracting new clients while ensuring the retention of existing ones
  • Identify potential local occupiers and develop corporate account contacts
  • Implement strategic marketing initiatives to promote the centre and its facilities
  • Utilise social media platforms creatively and professionally to enhance the centre's online presence
  • Manage the financial performance of the centre, including billing, revenue collection, and financial reporting
  • Monitor and manage aged debtors effectively
  • Identify areas for additional revenue generation and present revenue plans as required
  • Ensure the centre operates within the agreed annual budget
What we offer
What we offer
  • 25 days annual leave
  • free parking
  • private health care
  • life assurance
  • free annual eye test
  • discretionary annual bonus
  • Fulltime
Read More
Arrow Right

Service & Sales Manager

Our client is looking to recruit a dynamic and motivated Service & Sales Manager...
Location
Location
United Kingdom , Ashford
Salary
Salary:
30000.00 - 35000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid experience in the operational running of a business centre or a similar environment
  • Previous experience in office management is preferred
  • Strong networking skills and the ability to maximise revenue opportunities
  • Effective leadership and team management capabilities
  • Excellent communication and negotiation skills
Job Responsibility
Job Responsibility
  • Develop and maintain relationships with brokers and commercial agents to generate interest and secure new clients
  • Drive sales by promoting available spaces and negotiating commercial terms
  • Maximise revenue by attracting new clients while ensuring the retention of existing ones
  • Identify potential local occupiers and develop corporate account contacts
  • Implement strategic marketing initiatives to promote the centre and its facilities
  • Utilise social media platforms creatively and professionally to enhance the centre's online presence
  • Manage the financial performance of the centre, including billing, revenue collection, and financial reporting
  • Monitor and manage aged debtors effectively
  • Identify areas for additional revenue generation and present revenue plans as required
  • Ensure the centre operates within the agreed annual budget
What we offer
What we offer
  • 25 days annual leave
  • free parking
  • private health care
  • life assurance
  • free annual eye test
  • discretionary annual bonus
  • Fulltime
Read More
Arrow Right

Sales & Customer Service Administrator

We're working with a well-established UK-based company that's a leader in its fi...
Location
Location
United Kingdom , Weston-super-Mare
Salary
Salary:
26000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a fast-paced administrative or customer service role
  • A keen eye for spotting sales opportunities and a confident, consultative approach
  • Strong communication skills - both written and verbal
  • Excellent organisational skills and the ability to manage multiple priorities
  • A proactive, can-do attitude and a team-focused mindset
  • Confidence using Microsoft Office and CRM systems (or the ability to learn quickly)
Job Responsibility
Job Responsibility
  • Customer Engagement - Responding to emails and calls with professionalism and warmth, identifying customer needs and offering suitable solutions
  • Upselling & Cross-Selling - Spotting opportunities to introduce complementary products or upgrades that add value for the customer
  • Sales Support - Preparing accurate quotes, following up on warm leads, and helping convert enquiries into confirmed orders
  • Marketing Outreach - Sending promotional materials and product updates to keep customers informed and engaged
  • Order Management - Coordinating orders from start to finish, ensuring smooth delivery and excellent service
  • Supplier Liaison - Working with suppliers to obtain quotes and manage procurement paperwork
  • Logistics Coordination - Organising deliveries and resolving any issues quickly and efficiently
What we offer
What we offer
  • Free on-site parking
  • Casual dress code
  • Supportive, friendly team
  • Modern office environment
  • A role where your ideas and input are genuinely valued
  • Fulltime
Read More
Arrow Right

Sales and Customer Service Administrator

Sales & Customer Service Administrator role supporting the sales process and enh...
Location
Location
United Kingdom , Weston-super-Mare
Salary
Salary:
26000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a fast-paced administrative or customer service role
  • A keen eye for spotting sales opportunities and a confident, consultative approach
  • Strong communication skills - both written and verbal
  • Excellent organisational skills and the ability to manage multiple priorities
  • A proactive, can-do attitude and a team-focused mindset
  • Confidence using Microsoft Office and CRM systems (or the ability to learn quickly)
Job Responsibility
Job Responsibility
  • Customer Engagement - Responding to emails and calls with professionalism and warmth, identifying customer needs and offering suitable solutions
  • Upselling & Cross-Selling - Spotting opportunities to introduce complementary products or upgrades that add value for the customer
  • Sales Support - Preparing accurate quotes, following up on warm leads, and helping convert enquiries into confirmed orders
  • Marketing Outreach - Sending promotional materials and product updates to keep customers informed and engaged
  • Order Management - Coordinating orders from start to finish, ensuring smooth delivery and excellent service
  • Supplier Liaison - Working with suppliers to obtain quotes and manage procurement paperwork
  • Logistics Coordination - Organising deliveries and resolving any issues quickly and efficiently
What we offer
What we offer
  • Free on-site parking
  • Casual dress code
  • Supportive, friendly team
  • Modern office environment
  • A role where your ideas and input are genuinely valued
  • Fulltime
Read More
Arrow Right

Customer Service & Sales Coordinator

Customer Service & Sales Coordinator role in a vibrant, fast-paced environment, ...
Location
Location
United Kingdom , Burgess Hill
Salary
Salary:
15.00 - 16.00 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A genuine passion for delivering top-notch service
  • Previous experience in a customer-facing role
  • Excellent communication skills, both written and verbal
  • A proactive, problem-solving mindset
  • Team spirit and adaptability in a fast-moving environment
Job Responsibility
Job Responsibility
  • Enter and manage customer orders from initial request to final delivery
  • Coordinate with production, purchasing, and planning teams to ensure timely fulfilment
  • Track order status and provide updates to customers and internal stakeholders
  • Act as the primary point of contact for customer inquiries via phone, email, and chat
  • Provide accurate information on products, services, and delivery timelines
  • Resolve issues and complaints with professionalism and urgency
  • Monitor inventory levels and coordinate with warehouse or production teams to ensure availability
  • Assist in scheduling efficient production runs and shipping logistics
  • Maintain accurate records of stock movements and job processes using ERP systems
  • Maintain detailed records of customer interactions, orders, and service issues
What we offer
What we offer
  • Potential to extend temporary contract
  • Friendly and supportive team
  • Inclusive environment
  • Reasonable adjustments supported
  • Fulltime
Read More
Arrow Right

Customer Service Manager

Our client a family run business is a market leader in the food services sector ...
Location
Location
United Kingdom , Newton Abbot
Salary
Salary:
30000.00 - 33000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in customer service management or a similar management or supervisory role such as Office Manager
  • Strong communication, coaching, and analytical skills
  • Ability to lead by example and inspire a high-performing team
  • Comfortable working cross-functionally and managing multiple priorities
  • A can do attitude
Job Responsibility
Job Responsibility
  • Lead, mentor, and develop the customer service team with regular coaching and feedback
  • Ensure prompt and professional handling of customer communications and queries
  • Promote upselling and link selling through product focus days and team initiatives
  • Complete training on products within the team to build product knowledge
  • Collaborate with buying teams and suppliers to support promotional activities
  • Monitor procurement systems, input errors, and customer feedback
  • Manage recruitment, onboarding, rota planning, and health & safety for your team
  • Handle complaints and product recalls with urgency and care
  • Report on team performance, customer trends, and sales data
  • Cover the CSA role when there is sickness or absence
What we offer
What we offer
  • Opportunities for professional development and industry training
  • Supportive team environment
  • Flexible hours for the right candidate
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy