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Breedon Group plc Logo Breedon Group plc · Customer Service

Sales and Customer Service Agent

United Kingdom, Breedon on the Hill · Job Posted June 01, 2026
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Job Description

Love working with people and delivering excellent service—but looking for something a bit different? Or perhaps you enjoy sales but want more structure and purpose in your day? If so, we’d love to hear from you! We’re Breedon, the UK and Ireland’s largest independent construction materials group, and we’re on the lookout for a motivated Sales and Customer Service Agent to join our Special Aggregates team. Based at our Breedon Quarry offices, you’ll be part of a friendly and dynamic team that supports a nationwide customer base with market-leading decorative aggregate and self-binding gravel products. At Breedon, we believe in removing unnecessary red tape. That means you’ll have the autonomy to engage directly with customers, understand their needs, and build real relationships that make a material difference.

Job Responsibility

  • Respond to inbound customer enquiries
  • Price, chase, and win orders
  • Process incoming orders, including through our new Ecommerce platform
  • Track orders and liaise with internal teams from quote through to delivery
  • Provide technical support to ensure the right products reach the right customers
  • Work with transport and operations to coordinate smooth, on-time deliveries

Requirements

  • Strong telephone sales background
  • Experience in customer service
  • Strong communication and rapport-building skills
  • A proactive and organised approach
  • Attention to detail and accuracy
  • Confidence using email and phone as primary tools
  • Ability to multitask and stay calm under pressure
  • Experience in the building materials industry is a bonus—but not essential

Nice to have

Experience in the building materials industry

What we offer

  • 25 days holiday + bank holidays
  • Employee Assistance Programme (mental health and wellbeing support, 24/7)
  • Pension scheme
  • Retail discounts via our employee benefits platform
  • 1 paid volunteering day per year + charity donation matching
  • Learning & development opportunities and career progression
  • Enhanced parental leave policy
  • Access to our ShareSave scheme
  • "Make a Material Difference" Awards
  • Life Assurance Scheme
Breedon Group plc - All Job Offers

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