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We are seeking an experienced and highly motivated sales professional to join our Pierre et Vacances team. Pierre et Vacances offers holiday packages to European customers both online and over the phone. Suitable candidates will speak Spanish and English to a fluent level. This role is primarily focused on driving sales – you will convert incoming enquiries into bookings by understanding customer needs, presenting the most appropriate holiday options, and confidently closing the sale. You will also be expected to cross‑sell and upsell additional services and extended stays to maximise revenue while delivering an outstanding customer experience.
Job Responsibility
Achieve individual and team sales targets by converting inbound calls into holiday bookings
Conduct effective needs analysis to understand customer requirements and present tailored holiday packages
Confidently close sales and maximise revenue through upselling additional products, services and extended stays
Handle service requests and booking modifications, cancellations and confirmations in the Pierre et Vacances system
Proactively follow up on leads and provide outbound cover during peak periods to generate new business
Maintain accurate records of customer interactions and ensure compliance with company procedures and scripts
Requirements
Fluency in Spanish and English is essential
Proven track record of achieving and exceeding sales targets within a customer‑facing environment
Strong commercial acumen with the ability to identify opportunities and close deals
Excellent interpersonal and communication skills
able to build rapport quickly over the phone and online
Ability to thrive in a high‑performance, target‑driven team culture
Professional, emotionally resilient and results‑oriented
Good attention to detail and ability to multitask across calls, systems and administrative work
Dedicated to surprising and delighting customers on every interaction
Experience in travel, tourism or hospitality sectors
Excellent understanding of call centre practices and KPIs
What we offer
IIP Accredited Employer
BUPA Life Insurance Scheme
Perkbox
Eye test vouchers
Excellent onsite training and induction
Staff room with refreshments
Corporate discounts, including hairdressing, gym membership, restaurants and bars
Smart casual dress code and policy
Involvement with local charities and fundraising days/events
20 days holiday per annum plus an additional day per year of service up to 5 days
Bank holidays entitlement
Recently built premises
Specific benefits on campaigns you work on including discounts, incentives and prizes