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Joseph Ash Logo Joseph Ash · Sales

Sales and Customer Administrator

United Kingdom, Telford Employment contract 27000.00 GBP / Year · Job Posted July 03, 2026
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Job Description

We are seeking a motivated and organised Sales & Customer Administrator to join our Telford team. This is an excellent opportunity for someone with strong administrative and customer service skills who is looking to develop a long-term career within a successful and growing business. Working within our Sales Office, you will support the Commercial Manager and Field Sales Account Manager, helping to maintain excellent customer relationships and deliver outstanding service. Comprehensive in-house training on our products, processes, and systems will be provided, with additional external training opportunities available to support your professional development and future career progression.

Job Responsibility

  • Provide general sales and administrative support to the commercial team
  • Prepare and issue customer quotations accurately and efficiently
  • Proactively follow up quotations and sales opportunities
  • Conduct telephone sales activities with existing and prospective customers
  • Build, maintain, and develop strong customer relationships
  • Handle customer enquiries and resolve issues promptly and professionally
  • Maintain accurate customer records, call logs, and activity notes within the CRM system
  • Schedule and manage follow-up activities and customer communications
  • Liaise with the Transport Scheduler regarding collections and deliveries
  • Work closely with operational teams and colleagues across other Joseph Ash divisions
  • Support the achievement of sales and service targets
  • Deliver consistently high levels of customer care and service

Requirements

  • Strong administrative and organisational skills
  • Excellent customer service focus
  • Confident, enthusiastic, and professional manner
  • Strong interpersonal and communication skills
  • Excellent written and verbal communication abilities
  • Ability to build positive relationships with customers and colleagues
  • Good team player with a collaborative approach
  • Strong attention to detail and accuracy
  • Ability to prioritise workload and manage multiple tasks effectively
  • Comfortable working under pressure and meeting deadlines
  • Proactive, adaptable, and able to use initiative
  • Good computer literacy and keyboard skills
  • Strong numerical skills, including an understanding of measurements, dimensions, and calculations
  • Willingness to learn, develop, and progress within the business

Nice to have

  • Previous experience in a sales administration, internal sales, customer service, or account support role
  • Experience working within an engineering, manufacturing, or industrial environment
  • Knowledge of the steel industry or related sectors
  • Experience using CRM systems

What we offer

  • Competitive salary of £27,000
  • Up to 9% company bonus scheme based on business performance
  • 33 days annual leave (including statutory holidays)
  • Auto-enrolment pension scheme
  • Employee Sharesave Scheme
  • Ongoing training and development opportunities
  • Career progression within a successful national business and wider PLC group
  • Employee Assistance Programme including High Street Discounts and Cashback Schemes
  • On-site Mental Health First Aid support
  • Death in Service Benefit – 3 x annual salary
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