Sales and Central Booking Executive

• Manage and respond to booking enquiries, ensuring a seamless guest experience.
• Provide accurate information, confirm bookings, and explain policies to guests.
• Deliver exceptional customer service, resolving inquiries and assisting with bookings.
• Support social media community management and assist in handling guest complaints.
• Coordinate with marketing and operations to maximise table allocation and revenue.
• Ensure effective use of the Collins booking system to drive efficiency and sales.

• Experience in a sales, reservations, or customer service role, ideally in hospitality.
• Strong organisational and communication skills to manage multiple bookings.
• Customer-focused approach with a passion for delivering great guest experiences.
• Ability to collaborate with different departments to ensure smooth operations.
• Experience using booking systems (Collins preferred).
• THIS ROLE IS BASED FROM OUR WARRINGTON HQ 5 DAYS A WEEK

Collins booking system

• 50% discount on food for you and your guests at any of our restaurants.
• Be part of a rapidly growing, award-winning, multi-brand company.
• Clear career progression through our in-house academy.
• Company pension scheme to support your future.
• Employee assistance program offering financial, health, and legal support.
• Additional discretionary benefits to enhance your experience.