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The purpose of a Sales and Catering Coordinator is to answer sales office phones when sales staff is not available and respond to all sales inquiries accurately, timely and in a professional manner.
Job Responsibility:
Politely and professionally answer the telephone and greet clients
maintain an organized office environment
maintain an accurate and easy-to-use system for storing sales documents
create and distribute reports necessary for the department
develop professional sales presentation materials with guidance
respond to inquiries - inbound phone, written, advertising, tradeshows
coordination of all groups as contracted by the sales manager/DOS
contact and provide appropriate follow-up on all signed/contracted business
determine and coordinate all needs of the customer
conceptualize, draft and send well-constructed and professional correspondence and proposals
host property tours, familiarizing customers and potential customers with property features, products and services
maintain positive inner-hotel relationships with all hotel departments to expedite efficient communication
Requirements:
Appropriate college degree
one year of related experience in hotel sales preferred
strong verbal and written communication skills
significant attention to detail
computer skills required – experience with hotel information systems preferred