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We’re looking for a motivated and results-driven Sales Agent to join our busy team here at Agria Pet Insurance. Handling inbound and outbound calls, you’ll be providing quotations to both existing customers and warm leads. This role will suit a determined and tenacious individual, who has experience of working in a similar role within a Contact Centre, preferably in a regulated environment. The start date for this role is Tuesday 5th May 2026 and although this role is remote, you will be required to attend a two week in office induction when you start. You must be able to commit to these arrangements and start date in order to be considered for this role. This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. This role offers a starting salary of £24,000 per annum with a realistic OTE of between £30,000 to £32,000 per annum.
Job Responsibility:
Dealing with inbound calls from customers to assist and provide quotations and policies for various insurance products
Making outbound calls to offer insurance quotations to existing customers and other warm leads
Making accurate, rapid cost calculations and providing customers with quotations
Ensuring customers are provided with the information they need to make an informed decision and purchase
Identifying customers’ needs, highlighting product features and benefits of policies
Maintain customer records and take telephone payments in compliance with security protocols
Utilising skills gained learnt in training, closing sales using a consultative and confident approach
Regularly achieving sales, service and productivity targets
Respond to and follow up sales and/ or service enquiries using appropriate methods of communication
Record and maintain accurate policyholder information using the in-house computer systems
Requirements:
Proven successful background in a sales role within a Contact Centre environment
Experience of selling within a regulated environment and used to following a script
Great customer service skills
The ability and determination to consistently over achieve on productivity targets
Effective questioning and listening skills
Computer literate (MS Office) with keyboard skills
Precise comprehension and ability to communicate clearly in both verbal and written form
What we offer:
Competitive commission structure
25 days annual leave which increases with service, plus bank holidays
Opportunity to buy/sell up to 5 days annual leave per calendar year
Pension and Life Assurance scheme
Access to 25% off insuring your pet with Agria
Friends and family are also entitled to a discount too
Access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace