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Sales Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , Poole

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Category:
Sales

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Contract Type:
Not provided

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Salary:

26500.00 GBP / Year
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Job Description:

As one of amazing sales advisors, you are the first point of contact for incoming calls from customers looking to buy motor vehicle parts. With a good eye for detail, and great questioning skills, you will be matching car parts and advising customers with best options. You will be responsible for case management and problem solving, always supporting the customer, and going the extra mile to ensure customer satisfaction.

Job Responsibility:

  • Handle inbound calls, emails, and enquiries across all sales channels, delivering a professional and commercially focused customer experience
  • Accurately identify required parts and confirm fitment with customers, ensuring confidence and reducing returns
  • Prioritise the sale of own-stock parts before brokering alternatives, maximising availability, margin, and speed to fulfilment
  • Quote, negotiate, and close sales in line with pricing and margin guidelines, balancing conversion with profitability
  • Proactively upsell warranties and related products to increase basket value and protect the customer experience
  • Manage customer interactions through to sale completion, ensuring clarity, ownership, and a smooth journey
  • Maintain high standards of communication, responsiveness, and customer experience across all touchpoints

Requirements:

  • Exceptional phone and email sales and customer service skills with a high attention to detail
  • Strong commercial sales capability, including objection handling, negotiation, and closing, with a focus on maximising conversion, average order value, and margin while managing high enquiry volumes efficiently
  • Advanced problem solving and customer handling skills, including identifying correct parts with incomplete information, managing complex or difficult scenarios, and maintaining accuracy across systems and processes
  • Excellent interpersonal and communication skills across all mediums
  • Active listener with strong customer focus
  • Strong administration, numeracy, and IT skills
  • Ability to organise, prioritise workload, and meet internal and external deadlines

Nice to have:

  • Technical knowledge of vehicle parts and accessories is desirable but not essential
  • Adaptable and open to continuous improvement in processes and systems
What we offer:
  • Sales Team Commission Bonus Opportunities
  • Individual Brokering Bonus – top performers earn £500+ per month
  • Individual Warranty Bonus – top performers earn £300+ per month
  • OTE: uncapped based on performance
  • Staff discounts on vehicle parts and discounted fuel
  • Health Cash Plan after probation
  • Critical Illness Cover and Death in Service
  • Family Day & Community Volunteer Day
  • Extra holiday after 3 years’ service
  • Increased pension contributions after 5 years

Additional Information:

Job Posted:
April 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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