Sales Advisor

• Creating the Polène Experience: Adopt the right approach to actively impact the conversion rate, ensuring every new visitor feels welcomed, valued, and eager to return
• Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure
• Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image
• Promote and encourage additional sales, mastering and informing customers about our services during and after purchases
• Cash Management & Additional Tasks: Handle opening and closing of registers and process transactions
• Develop CRM client follow-up and participate in daily boutique reporting
• Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks
• Boutique Opening and Closing: Prepare the boutique before opening: activate lighting, equipment, music, verify merchandising, and restock shopping bags
• Close the boutique after closing time : initiate telecollects, secure registers, send reports, deactivate lighting and equipment, adjust merchandising based on stock, organize materials, and turn off music

• At least 3 years of experience engaging with high-end, international clientele in a similar role, preferably within luxury and/or leather goods sectors
• Strong sensitivity to our products, craftsmanship, and leather artistry, with the ability to passionately share this with customers
• Easy integration into a team, demonstrating a collaborative and supportive spirit
• A friendly demeanor with natural relational ease, consistently taking the initiative to create and drive meaningful interactions with our discerning clientele
• A sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail
• Autonomy, adaptability, and resilience to manage high boutique traffic effectively
• Fluency in English is required
• Available to work 40 hours per week, including weekends

knowledge of other languages is a plus

bonus