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Polène

Location:
United Kingdom, London

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature. In a context of strong growth and international expansion, we are structuring our operations in 2025 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain. The Polène story can be written with you: join us in store and contribute to this adventure at the heart of our flagship, where a passionate team works to offer an exceptional customer experience.

Job Responsibility:

Creating the Polène Experience: Adopt the right approach to actively impact the conversion rate, ensuring every new visitor feels welcomed, valued, and eager to return
Advise and assist customers throughout their purchase journey, providing quality service from greeting to departure
Offer personalized and excellent customer experiences by attentively addressing needs and exemplifying Polène's image
Promote and encourage additional sales, mastering and informing customers about our services during and after purchases
Cash Management & Additional Tasks: Handle opening and closing of registers and process transactions
Develop CRM client follow-up and participate in daily boutique reporting
Ensure the boutique's upkeep, including merchandising, maintaining the sales area, and supporting stockists with organization and inventory tasks
Boutique Opening and Closing: Prepare the boutique before opening: activate lighting, equipment, music, verify merchandising, and restock shopping bags
Close the boutique after closing time : initiate telecollects, secure registers, send reports, deactivate lighting and equipment, adjust merchandising based on stock, organize materials, and turn off music

Requirements:

At least 2 years of experience engaging with high-end, international clientele in a similar role, preferably within luxury and/or leather goods sectors
Strong sensitivity to our products, craftsmanship, and leather artistry, with the ability to passionately share this with customers
Easy integration into a team, demonstrating a collaborative and supportive spirit
A friendly demeanor with natural relational ease, consistently taking the initiative to create and drive meaningful interactions with our discerning clientele
A sharp service orientation, coupled with rigor, proactivity, and meticulous attention to detail
Autonomy, adaptability, and resilience to manage high boutique traffic effectively
Available to work 20 hours per week, including weekends

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Parttime

Work Type:

On-site work

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