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We are seeking a highly organised, target-driven and enthusiastic Sales Advisor to join our Commercial team on a fixed term basis. This important role allows the business to deliver the unique experiences that only Longleat can offer. If you thrive in achieving goals yet wish to work in a beautiful and historic location, please reach out! The Commercial team role is to deepen our reach into the visitor market and to help convert visitor interest into guest experiences that include VIP tours of our animals, luxury accommodation, education and group bookings.
Job Responsibility:
Maximize opportunities to increase sales by understanding the features, benefits, unique selling points and other relevant information of our product and services
Manage incoming enquiries, updating existing bookings, and secure business in line with agreed strategies, booking policies and procedures
Responsible for contacting potential and existing customers to optimize commercial opportunity
Keep up to date on products, services, pricing, and special promotional offers
Maintaining high standard of communication with guests including understanding and resolving guest complaints and enquiries and ensuring confirmation of bookings
Co-ordinating the booking journey from enquiry to sale
Working with our booking systems along with a guest focused service at all times ensuring that all work is completed to the highest standards of the brand
Requirements:
GCSE English and Maths to grade minimum C
Experience of working to revenue targets
Experience in delivering and exceeding sales targets
Outbound sales experience
Experience of working with service level agreements
Experience of providing administrative support within a professional organisation dealing with internal and external clients
Experience of working in a busy office environment and managing time effectively
Knowledge of bookings systems
Excellent MS Office skills, including Excel
What we offer:
29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service (pro-rata for short-term contracts)
Unlimited free entry to Longleat for our employees
Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
50% off Membership for Friends and Family
Discounts on food and beverages and retail merchandise