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This is a fast-paced, rewarding role at EE's Truro contact centre. You will be harnessing the power of technology to bring people together and make life better by speaking with customers over the phone, understanding their needs, and matching them with EE products and services. The company provides training, tools, and support, and offers flexibility in scheduling breaks and banking time off.
Job Responsibility:
Speaking with customers over the phone
Learning what matters most to customers
Building relationships
Matching customers with the perfect EE products and services (mobile tech, smart home solutions, insurance protection)
Requirements:
Experience in similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service
Transferrable skills
Ability to put customers at the heart of every decision
Understanding customer needs
Communication skills
Ability to adapt
Drive and determination
Energy and ambition
Curiosity
Ability to take responsibility for delivering results
Ability to collaborate with a team
Must pass a bankruptcy check and regular pre-employment checks
What we offer:
Uncapped monthly commission scheme
Online GP access 24/7 for employee and immediate family
Market leading paid carer’s leave (up to 2 weeks off)
Equalised family leave (18 weeks full pay, 8 weeks half pay in first year)