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Sales Advisor St Asaph, Denbighshire, North Wales Responsible to: Sales Team Leader Location: St Asaph, Denbighshire, North Wales Hours: Monday to Friday, 08:00–19:00 Saturday rota may apply (part-time) Salary: £24,980.00 per annum + incentives About GreenThumb Here at GreenThumb, we've spent over 40 years making lawns look beautiful, lush, and weed-free — and we absolutely love what we do! We've grown into Europe's largest lawn care company, with over 220 branches nationwide and more than 2 million visits to customers' homes every year. It's a pretty exciting place to work, and we'd love for you to be part of the story! Our Head Office is conveniently located on Junction 26 of the A55, less than 40 minutes from Chester and Wrexham by car, with great local transport links nearby too. About the Role If you love talking to people, thrive in a team environment, and get a real buzz from hitting your targets — this could be the perfect role for you! As a Sales Advisor, you'll be the friendly voice of GreenThumb, helping our customers achieve the lawn of their dreams while delivering a brilliant experience every single time. You'll handle inbound enquiries and make outbound calls, working across an omni-channel environment that includes phone, email, and webchat. You'll take an ethical, consultative approach to sales — always putting the customer first — and you'll be genuinely excited to hit and exceed your personal targets.
Job Responsibility
Work collaboratively as a team to ensure all KPIs and targets are consistently met
Communicate with existing and prospective customers via inbound and outbound calls, emails, and webchat
Take ownership of your performance and ensure campaign and productivity targets are achieved
Practice and promote ethical selling at all times
Use objection handling and negotiation skills to introduce customers to our fantastic range of products and services
Become a subject matter expert on GreenThumb's lawn care offerings
Keep the customer at the centre of everything you do
Support company growth by delivering a first-class new customer journey and identifying sales opportunities
Promote and implement our Direct Debit programmes
Act as a proud ambassador for GreenThumb in everything you do
Handle all calls professionally, promptly, and courteously
Maintain accurate and up-to-date records on the GreenThumb database
Provide feedback on campaign trends to help us continuously improve
Adhere to all GreenThumb policies and procedures at all times
Requirements
Good written and oral communication skills
Ability to work individually or as part of a team
A flexible and proactive approach to work
Excellent telephone skills
Customer Service experience
Experience working in a target driven environment
Sales Experience
Knowledge of handling and resolving customer complaints
Proven track record of achieving KPI's/Targets
What we offer
Holiday allowance of 22 days plus bank holidays (increasing by each year of service, up to a maximum of 26 days)