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Based in our Central Support Office in Newcastle (Newcastle Business Park), as a Hire & Sales Coordinator you are responsible for providing excellent customer service to current and potential customers, supporting their requirements and upselling products to consistently meet or exceed customer service levels.
Job Responsibility:
Ensuring all enquiries are responded to in a timely manner via telephone and email
Liaising closely with the depot network and other departments to ensure delivery of service/product
Offering customers an efficient, knowledgeable and courteous service
Meeting the customers requirements from point of order to delivery of product
Raising quotes and processing hire and sales orders
Following up on customer orders, to ensure successful delivery and obtain any feedback regarding equipment and service
Ensuring product knowledge is maintained at an adequate level
Liaise with sales team to maximise sales opportunity across the depot network
Requirements:
You should be an enthusiastic, upbeat and professional person, who really cares about delivering the best service
You will either have previous experience of, or a keen understanding of good customer service
You should be a team player, that has the ability to work in a fast paced and friendly environment
We are an ever-changing organisation so a flexible approach to change and drive to continuously improve are characteristics that will stand out to us
We have 14 Depots around the UK so good geographical knowledge of the UK will be essential for this role
Good geographical knowledge of the UK will be essential for this role
Nice to have:
Experience working in our industry is desirable but not essential
What we offer:
Attractive Bonus Scheme
25 Days Annual Leave plus Bank Holidays (Increasing with length of service)