Sales Advisor - Warm Telesales

• Calling warm leads and selling the benefits of the market leading service of Simplify and our associated ID service
• Guiding clients through the process and starting them on their journey
• Deliver a supportive, accurate customer experience
• Handle customer data with strong attention to detail
• Work confidently across three systems at the same time
• Use warm, genuine service and soft skills
• Build early rapport to earn the right to sell later in the call
• Listen carefully and capture sales hooks
• Identify needs by asking effective questions
• Pick up and record all buying signals
• Highlight Simplify’s strengths
• Use rapport, persuasion and negotiation skills to guide customers
• Confidently handle objections
• Maintain a clean, well-managed pipeline
• Communicate clearly and professionally
• Bring a positive, optimistic attitude
• Enjoy working towards goals and have the confidence to close

• Strong communication skills and the ability to reassure, guide, and influence customers
• Excellent attention to detail and confident use of multiple computer systems
• A service-first mindset paired with a natural instinct for spotting and developing sales opportunities
• Strong listening skills and the ability to pick up on subtle buying signals
• Rapport-building ability that makes customers feel at ease from the start
• Persuasive, confident conversational skills and resilience when handling objections
• Clear, easy-to-understand verbal communication and solid written accuracy
• Positivity, drive, and motivation to achieve targets
• Experience in customer service or sales (property experience is a bonus, not essential)

Property experience

• Competitive salary
• Uncapped commission
• 25 days holiday + 8 public holidays
• Option to buy/sell additional holiday
• Pension scheme & life assurance
• Enhanced family-friendly policies
• Employee Assistance Programme
• Retail discounts
• Free conveyancing services for your own move
• An inclusive, supportive environment where your growth matters
• Free parking