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Sales Advisor Apprenticeship

United Kingdom, Darlington 21620.00 - 25684.00 GBP / Year · Job Posted February 17, 2026
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Job Description

Start your future with EE – Where your voice could be the start of something big. At EE, we believe every interaction should be a positive one. You’ll chat with customers over the phone, helping them with everything from billing questions to tech support, and selling our products/services along the way. Every call is your chance to help people stay connected. You’ll learn how to listen, solve problems, build relationships and deliver a great service. As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.

Job Responsibility

  • Chat with customers over the phone
  • Help with billing questions and tech support
  • Sell products/services
  • Listen, solve problems, build relationships and deliver great service

Requirements

  • Great attitude
  • Friendly voice
  • Willingness to learn

What we offer

  • NVQ Level 2 in Customer Service following completion of apprenticeship
  • Huge discounts off other tech
  • Discount codes for friends and family
  • Support to carve your own career path
  • Season Ticket Travel Loan
  • Online GP access for you and immediate family

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  • You’ll embrace change and rise to the challenges of a customer engaged role face to face and virtually
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  • Commission scheme for exceeding targets
  • Holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
  • Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
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